Troubleshooting
IF YOU DO NOT HAVE A SIGNAL:
1.The signal may be blocked by trees, hills or structures. Pull into an area where no trees or buildings are in the line of sight from unit to the satellites.
2.Check your +12 VDC power switch. Make sure it is in the ON position.
3.Check your connections. The receiver must be connected to the power and coax connected from receiver to the satellite dish. Check demultiplexer connection.
4.Check your power supply. The +12 VDC power supply must be hooked up. Check for +12 VDC on the roof at the connector.
5.Is the rear adjustable base bracket facing the rear of the vehicle? See Figure 1, page 4.
6.Loss of signal may also be caused by snow on roof of vehicle.
NOTE: The power rocker switch must be ON for the next steps. Voltage must be +12 VDC, except at the LNBF, see #2, Figure 9, page 10.
6.To check voltage at connections, see Figure 9 on page 10. FOLLOW THE NUMERICAL SE-
QUENCE ON THE DRAWING AND CHECK VOLTAGE AT:
#1. Power Supply.
#2. LNBF voltage. Disconnect the coax cable from the LNBF. Check voltage from the middle wire to the shield. There should be +12 to +19 VDC. If no voltage is present, make sure receiver is on and check again for +12 to +19 VDC at ends of gray coax cable.
#3.
Heyco connector.
7.Are the dip switches in the correct position
(101 or 119)?
8.If the unit still does not have a signal, power off and power back on.
PROBLEM | SOLUTION |
Signal strength screen meter shows some signal strength, but constantly moves up and down, and is never locked on satellite.
Unit continues to move, but never finds any signal.
Check your power voltage. You may have unfil- tered power. You must have a minimum of 12 VDC to power the stacked LNBF. If the LNBF shows no signal strength, the unit will move and operate, but you will not be able to lock onto a signal.
The unit continues to move and the signal strength | Be sure the switches are set on the correct numbers — | |
screen shows that it is finding the satellites, but will | ||
see page 5, step 5. | ||
never lock onto any satellite. Continues to search. | ||
|
The unit moves around in circles, then points off the front of the coach.
The GPS is not acquiring a signal.
The unit moves in circles and does not find the sat- ellite, then begins to make grinding noise.
Power unit off, then on.
Check switches to make sure they are set correctly.
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