Appendix C. Maintenance and Troubleshooting
Maintenance
It is advisable to perform monthly maintenance on your antenna. Clean off bugs and dirt on the outside of radome using mild soap and water; treat radome with ProtectAll*. Check fasteners on radome, antenna and antenna mounting brackets and tighten if necessary. Be sure cables and wiring are properly connected and secured.
Annual maintenance — remove radome from antenna and clean off dirt and debris from antenna base using a clean rag. Do not use cleaners or liquids to clean the inside of the antenna; electronics may be damaged. Before replacing the radome, be sure all drain holes in the base are clear and free of debris.
*ProtectAll is distributed by Protect All, Inc., Anaheim, CA
Troubleshooting
Symptom | Remedy |
Turn on power switch and nothing happens. Antenna does not move.
Check for 12 VDC power at power plug on roof.
Remove and check 7.5 amp fuse under Main Control Electronics.
Unit searches but does not lock onto any satellite signal.
Be sure there is an unobstructed view of desired satellite(s).
Check for 12 VDC to 18 VDC voltage on coax cable on roof connected to Satellite In receiver connection.
Check all coax cable and connections.
Tighten coax connectors with wrench, Section 3.7.
Be sure DirecTV receiver is set to oval dish.
Make sure DISH receiver Check Switch has the infor- mation for desired satellite — or is set to No Switch detected (factory default).
Check switch settings, Section 3.6. Remove water or snow from radome.
Unit locks on wrong satellite.
Check switch settings, Section 3.6.
Unit works when stationary, but does not track satellite when moving.
Check switch settings, Section 3.6.
Unit is receiving low satellite signal strength that causes picture to digitize or freeze.
Check coverage maps. Pages
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