Apex Digital DT502 user manual Troubleshooting Guide, Symptom Possible Solutions

Troubleshooting Guide
	EN

Check for a possible solution to a symptom before contacting a customer service representative. We recommend visiting our website at: www.apexdigitalinc.com for additional updates.

*Antennaweb.org provides personalized information for choosing antenna type and orientation for your particular.

Symptom		Possible Solutions
Cannot receive certain channels	•	Use the automatic scanning function to add the
		channels not included in memory.
through the antenna.
	•	Signal from the TV station may be weak.
	•	Reposition antenna
No sound	•	Check connected audio cables are completely inserted.
	•	Correct audio source from your amplifier.
	•	Mute function may be enabled, press Mute on remote.
Video noise or choppy picture	•	Check connected video and audio cables are completely
		inserted
	•	Reposition antenna
TV blocked at certain channels	•	Use the automatic scanning method to add the channels
		not included into the memory.
	•	Check parental control settings.
	•	Digital TV channel signal may be weak, try another
No picture		channel
	•	Re-connect the antenna or cable wiring.
	•	Make sure the video devices are turned on.
	• Make sure Auto Scan Channels is completed.
Black box on screen	•	The “Text” option is enabled and no text is available.
	•	Turn off CCD on the remote control.
No power	•	Batteries in the remote control may need replacing.
	•	Remove then re-attach AC plug to wall outlet after 30 s.

19