Sony 46EX720, KDL-60EX720 Wide Mode changes automatically, Suddenly the picture becomes small

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and wait a few hours before powering on again.

Wide Mode changes automatically.

When changing the channel or video input, if [4:3 Default] in [Screen] is not set to [Off], the current [Wide Mode] setting is automatically replaced with the [4:3 Default] setting. To lock in [Wide Mode] selected with WIDE on the remote control, set [4:3 Default] to [Off].

Check the [Auto Wide] setting in [Screen].

Suddenly the picture becomes small.

The picture becomes smaller during commercials due to the method used by a provider to broadcast content. When HD content channels switch to SD content (commercials), the picture may be small with a black border.

[Auto Wide] will not expand the picture while the content switches, since the content information is regulated by the channel signal provider. You can manually change the [Wide Mode] setting if desired, which will remain in effect until you change the channel/input or manually change the [Wide Mode] setting again.

Black box on screen.

A text option is selected although no text is available. To deactivate this feature, set [CC Display] to [Off]. If you are trying to select closed captioning, select [CC1] instead of [Text1] - [Text4] (options may not be available depending on your region/country).

Black bands appear at the edges of the screen.

Some wide screen programs are filmed in aspect ratios that are greater than 16:9 (this is especially common with theatrical releases). Your TV will show these programs with black bands at the top and bottom of the screen. For more details, check the documentation that came with your DVD (or contact your program provider).

Programs in 4:3 aspect ratio will have bands on the left and right sides of the screen.

Programs broadcasted in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster.

[Auto Wide] will not expand the picture when the black bands on the sides of the screen are added by the broadcaster. You can manually set [Wide Mode] to [Wide Zoom] or [Zoom], which will remain in effect until you change the channel/input or manually change the [Wide Mode] setting again.

Certain programs on DVD or other digital sources display a loss of detail, especially during fast-motion or dark scenes.

Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV.

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Copyright 2011 Sony Corporation

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Contents KDL-60EX720/55EX720/46EX720/40EX720/32EX720 Manual onlineHow to Use i-Manual Indicators on the i-Manual screenBravia TV Features Bravia TV FeaturesWatching TV Twin Picture P&PSettings/Home Menu SettingsUsing Other Equipment/Internet Parts Description Remote ControlTV Controls and Indicators TerminalsTroubleshooting How to Use Bookmarks BookmarksPicture/Display Remote Control ButtonsPrograms/Broadcasts/Channels SoundOther Top Page i-Manual online map Using Other Equipment/Internet Troubleshooting Licensing Information Page Copyright 2011 Sony Corporation 3D Glasses TDG-BR250 3D FeatureWatching the following pictures in 3D Regular 2D picture Side-by-side picture Over-under picture3D Sync Transmitter and 3D Glasses communication range Watching 3D content in 2DOverhead view Side view 120 M 3-20 ft 3D Sync Transmitter 3D Menu3D Display Simulated 3D Effect 3D Depth Adjustment3D Glasses Brightness Presence Sensor detection range Presence SensorOverhead view Side view 20 ft Copyright 2011 Sony Corporation Bravia Internet Video Seeking forward/backward in video contentInternet Video Control indications Wireless LAN Ready Connecting to your wireless LANType 3 Secured network using Ssid and security key Type 1 Secured network using the WPS buttonType 2 Secured network using the PIN code Type 4 Unsecured network using only SsidAvailable Bravia Sync operations Bravia Sync with Control for HdmiActivating Control for Hdmi Bravia Sync BD/DVD playerSync Menu Controlling Bravia Sync-compatible equipmentSync Menu Return to TV Skype Ready About the status icons in the Home Menu How to use Skype on your TVUsing Skype while watching TV Making a callFrom your Skype contact list Using the call history listReceiving a call Dialing a phone numberFeatures/options Menu barMusic Search/Video Search TrackID/Music Search/Video SearchTrackID TrackIDManaging Bookmarks Number of Bookmarks is exceeded How to Use i-Manual Bravia TV Features Watching 3D content in 2D 3D Menu 3D Depth Adjustment Rovi On Screen Guide GuideOrganizing the program listings My TV Favorites Managing FavoritesChanging the wide mode from 43 original source Wide ModeWide Captions Changing the wide mode from 169 original sourceChanging the wide screen mode for PC Timing 800 x Normal FullCopyright 2011 Sony Corporation Picture Mode Photos/Music/Videos Twin Picture PIP Moving the inset windowTwin Picture P&P Changing the picture sizeCategories in the Home Menu Tip on how to configure your TV settingsAbout the Home Menu HomeQriocity Internet ContentApplications MediaPicture & Display Sound Preferences Manual Channels & Inputs Network Setup Software Update Product SupportComponent video connection VCR/DVD PlayerHdmi connection Composite connectionVCR/DVD player Composite video/audio cable Not supplied Viewing pictures from connected equipmentInput Audio cable connection Audio SystemOptical audio connection Audio system Optical audio cable not suppliedAudio system Audio cable not supplied Compatible USB devices/formats USB Device e.g. Digital CameraPlaying photos/music/videos USB Storage Device USB cable not suppliedCopyright 2011 Sony Corporation Picture Frame Hdmi Equipment Bravia Sync with Control for HdmiInternet/Wireless LAN Media Server Troubleshooting Home NetworkMedia Remote PC input signal reference chart Sub 15 cable not supplied Audio cable not suppliedCopyright 2011 Sony Corporation Manual PowerTop BD/DVD operating buttonsPlay a disc at normal speed. Stop playback Netflix UpperScene Qriocity Middle Display ReturnOptions Color buttons LowerCC/SUBTITLE Copyright 2011 Sony Corporation Muting BottomVOL + CH +Copyright 2011 Sony Corporation Rear TV standbyFront Copyright 2011 Sony Corporation CH +/- Channel +/- VolumeRight Input selectCopyright 2011 Sony Corporation CABLE/ANTENNA LANDigital Audio OUT Optical Video in 2, ComponentHdmi in 1/3/4 USB HdmiAudio OUT Dotted lines or stripes appear Picture Symptoms GeneralPicture quality is not as good as viewed at the store Screen alternates between dark and brightBlack box on screen Wide Mode changes automaticallySuddenly the picture becomes small Black bands appear at the edges of the screenPicture Symptoms TV Program Photo images appear small on the screen Only snow noise or black picture appears on the screenNoisy picture Photo images or folders take time to displayPicture Symptoms 3D 3D pictures are not displayed D effect is weakFollowing adjustments apply only to TDG-BR100 Copyright 2011 Sony Corporation No picture from some video sources Picture Symptoms Connected EquipmentPoor picture quality on PC input Audio noise Sound SymptomsNo sound but good picture No audio or low audio with home theater systemWireless Network Connection Symptoms May be affected for the following reasonsPoor picture on Bravia Internet Video Internet Video SymptomsGood picture quality but no sound on Internet video content Small picture on Bravia Internet VideoInternet Widget Symptoms Widgets are inaccessibleHome Network Dlna Symptoms Your TV cannot connect to the server106 Other Symptoms 108 Accessing bookmarked pages How to Use BookmarksRemoving Bookmarks Parental Lock Auto Program Initial Setup Recommendation Sleep Timer Clock/TimersTimer Current TimeManage Inputs Video 2/Component Selection Presence Sensor Power SavingEco Idle TV StandbyPicture Adjustments Sharpness Color TemperatureResolution Noise ReductionAdvanced Settings CineMotionHdmi Dynamic Range Pro Picture SetupColor Matrix SBMScene Select Screen for inputs other than a PC Screen for PC input Auto AdjustPhase PitchFixed Audio OutVariable Headphone/Audio Out Sound Adjustments Force Front Surround 3D Advanced Auto VolumeVolume Offset Sound EnhancerSpeakers Startup Sound Connecting Hdmi Equipment BD playerNetwork devices Dlna Connecting to a Home NetworkInternet Router Network setup for wired LAN Wired LANInternet Modem with router functions USB Auto Start Refresh Internet Content Show/Hide Media Servers Home Network SetupMedia Server Troubleshooting Remote Device / Renderer3D Signal Notification 3D SettingsAuto 3D Auto SAP MTS AudioStereo MonoHeadphone Speaker Link Hdmi Audio HDMI/DVI Audio SourcePC Audio Key Tone Table-Top Stand TV PositionWall Mount/Floor Stand Language Region Analog CC Closed Captions CCCC Display Digital CCInfo Banner Picture Adjustments Lock Cable/Antenna Add Digital Channels Show/Hide Channels Edit Channel Labels Program Information Source Analog Fine Tune CustomHdmi Settings Network Setup Contact Sony Signal Diagnostics Automatic Software Download Software Update Viewing from Hdmi Equipment 161 Connection via Digital Audio OUT Optical is necessary Proceed to Type 164 Browsing Websites Index Highlight the desired content, then press 167 Photomap What’s New Adjusting the renderer settings RendererDisplay Settings for Media Servers Media Server Troubleshooting