Product Manual – INTUITION HT
TROUBLESHOOTING
Symptom | Problem | Solution | |
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Error message | System error | On the touchscreen, touch the Reboot System button. If this | |
appears on |
| button is not available, turn the MCU power button off and then | |
the |
| back on. | |
touchscreen |
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| |
during startup |
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| |
No image on | Power strip is not plugged in | Verify all power connections and verify that the switch on the | |
the | or the switch is turned off | power strip is turned on. | |
touchscreen |
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| |
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| |
| MCU is turned off | Turn on the MCU. | |
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| |
Touchscreen | VGA cable may not be | Refer to the Installation Guide and verify that the VGA cable is | |
does not | correctly connected or may be | attached to the MCU and that it is not damaged. | |
display User | damaged. |
| |
Interface after |
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| |
completion of |
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| |
the boot |
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sequence |
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Touchscreen | USB cable may be damaged or | Ensure that the USB cable is connected to the MCU and | |
does not | attached incorrectly | touchscreen. | |
respond to |
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| |
Touchscreen may be damaged | Check for damage to the touchscreen housing or cabling | ||
user | |||
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| connections. | |
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| Touchscreen may be dirty | Check touchscreen manual for instructions on cleaning the | |
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| touchscreen. | |
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For additional support, please contact MTI Customer Service at 1.800.426.6844
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