References
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit you home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about this service, call
TV Problems
TV won’t turn on
•Press the TV button or ON/OFF button while remote is in TV mode and there’s a source of power to the outlet or outlet strip.
•Make sure the TV is plugged in.
•Does the power light on the front of the TV turn on and you hear audio but see no picture? If so, the TV is in its
•Has the power light on the front of the TV been blinking for one minute? If so, the lamp is dead. Go to page 67 for replacement instructions and page 72 for ordering information.
•When you first plug your TV into an outlet, the Power indicator on the front panel will light and blink for approximately 30 seconds and then go off during the initialization of the TV. The TV can only be turned on after the Power indicator goes off. This happens every time power is reapplied to the TV.
•Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else, such as a lamp.
•Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check the remote control solutions on page 66.
•Remote Setup might be set to the wrong option. Press MENU/OK on the front panel. Select Connections, then Special Features, then Remote Setup. Choose TV (default).
Power indicator is blinking or flashing
If the light blinks 5 times, pauses, and blinks again 5 times, the lamp is trying to turn on. If the TV doesn’t turn on after 5 minutes and then the light blinks steadily for one minute, one of the following options is possible:
•Lamp door is open. Locate the door on the side of the TV and close it. Turn off the TV and turn back on. The lamp should turn on.
•Lamp is dead. You can replace the lamp yourself following the instructions on page 67. Go to page 72 for ordering information.
•Power supply within TV may need service. Go to page 73 for warranty information.
Buttons don’t work
•If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
•The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front Button Block in the Parental Controls menu and choosing Front Buttons Unblocked.
•Unplug the TV for five minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
•Sleep Timer or
•Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If this happens frequently, the voltage in your house may be abnormally high or low.
•Unplug. Wait five minutes. Plug in again.
TV turns on unexpectedly
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•Initial Channel feature is enabled and you lost power to your TV. Go to page 58 for instructions.
Video and audio are out of sync
•If you’ve connected a component, such as a DVD player, to your TV’s Video jack, and to an audio receiver using the audio jacks, you may experience a slight delay between the audio heard and the video seen. Connect the DVD player to the TV’s Audio jacks, then use the TV’s FIXED/VARIABLE AUDIO OUTPUT jacks to connect to an audio receiver.
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