Panasonic WJ-ND300A operating instructions Cause/solution Reference Pages

Page 62

Symptom

Live/recorded images in MPEG-4 format are not dis- played in a normal manner.

Cannot close the authenti- cation window displayed when displaying the basic operation window.

	Cause/solution			Reference
	Cause/solution			pages
				pages

•	When turning on the power of this unit or when con-
•	When turning on the power of this unit or when con-
	necting the LAN cable to the camera port when the
	camera is active, images may not be
	displayed/recorded in a normal manner for around a			–
	minute (at a maximum) just after turning on the power
	of this unit or after connecting the LAN cable to the
	camera port.
				Refer to the
•	Are the correct user name and password entered?
•	Are the correct user name and password entered?
	Confirm the correct user name and password.			Setup
				Instructions
				(PDF).

Cannot play the downloaded image file.

The message "Please Wait." remains on the screen.

No live image is displayed.

•When any setting of the SETUP MENU has been changed during the download, the download will be canceled automatically. In this case, the downloaded file is not a complete file and it is impossible to play it.

•The "ActiveX control" is not installed in the PC. Install the "ActiveX control" by referring to the following page.

•Are the connected network cameras configured cor- rectly? Check the settings of the setup menu ("Camera" -"NW Camera Setup").

•Are the settings of the setup menu configured correct- ly? Check the settings of the setup menu ("Schedule" - "Program" - "LIVE VIDEO").

•Are the network settings of the cameras and the unit configured correctly? Check the settings of IP address, subnet mask and default gateway for them.

When MPEG-4 is selected for the image compression method of the camera, live images may not be displayed in the image display area and black screen will be dis- played for a few minutes in the following cases.

•When frequently checked if the appropriate values are set for the recording settings (by clicking the [Measurement] button on the "Program Setup" win- dow (advanced setup menu: "Schedule" - "Program")).

•When the settings of the unit are saved repeatedly. Wait around 10 minutes without any operations. The unit will function normally.

–

64

Refer to the

Setup

Instructions

(PDF).

Refer to the

Setup

Instructions

(PDF).

Refer to the

Setup

Instructions

(PDF).

–

62

Image 62

Contents Operating Instructions Contents Features PrefaceTrademarks and Registered Trademarks About these Operating InstructionsSystem Requirements for a PC Abbreviations Terms Used in these Operating InstructionsDisk config External recording modeHDD safety mode System AdministratorLive Image Transmission RecordingPlayback Restrictions when operating MPEG-4 images When recording images Recording StepAbout the recording mode and the priority Recording Mode Description PriorityPlayback Frame play PausingFrame play/reverse Fast playback/fastPlayback on a multi Skips to the latestRecorded image ScreenZoom Playback after Selecting a Disk Selected disk will be displayed on the status display Area Playback from a Designated Time and Date Standard CHAbout Filtering Conditions for filtering How to searchSearch and Play Recorded Event About Displaying the Recording Event List WindowREC Events How to OperateTime & Date CameraScreenshot Monitor Live Images Display Images from a Camera on a Single ScreenDisplay Images from Cameras on a 4-Screen Display Images in the Sequential Display Control Cameras Panning/Tilting OperationBrightness adjustment Registration of a camera direction on the preset positionFocus adjustment Zoom/Focus/Brightness OperationsMove a Camera to the Preset Position Auto mode Fuction Auto Pan, etcAbout the Event Function Action at an Event OccurrenceSounds the buzzer Move a camera to the preset position Displays alarm messageBlinks the alarm indicator Start recordingCancel the Alarm Action Suspend the Alarm ActionCopying Duplicate Step Deletion of Recorded Images Saved on the Hard Disk Manually Display/Edit the Text Information About the available charactersTransmit Images from Cameras Periodically Transmit Images from Cameras at an Event OccurrenceCheck the Error Log Check LogsCheck the Access Log Indications for access logCheck the Event Log Indications for event logCheck the Network Trouble Log Obtain Images on an SD memory card Download Recorded Images Download pop-up window will be displayed Play Downloaded Images Download the Viewer SoftwareInstall the Viewer Software Setup type selection screen will be displayed Uninstalling the Viewer Software Playback Downloaded ImagesOpen file window will be displayed Save Downloaded Images Print the Displayed Image Perform the Alteration Detection Notification by E-Mail Alarm Mail NotificationEdit the Contents of the Alarm Mail List of characters to be replaced CAM** Communication Recovered Display DescriptionLCD Tor on the rear panel About the Error LogContent Error Log Network log Indication on NW Link Error Ddnsuserpasserr NET5-0 ERR When the Error Log is Displayed Error Log Indication on Description Solution Start ERR Parameter in the logs above Description DetailTroubleshooting Symptom Cause/solutionSymptom Cause/solution Reference Pages Symptom Solutions Reference Pages Cause/solution For business users in the European Union