Troubleshooting guide
Picture incorrect
Troubleshooting guide
RQT8519
24
Picture distorted.
Picture size doesn’t fit the screen.
Picture stops.
When playing PAL disc, picture distorted.
The television may display incorrectly or colours appear faded.
Menu not displayed correctly.
Auto zoom function does not work well.
≥Ensure that the unit is not connected through a video cassette recorder. (6)
≥Have you selected an item in “Video Output Mode” (➜ page 18, Picture Menu) that is incompatible with the connected equipment? Depending on the current connection status, perform corresponding steps.
―When connecting to a television that is incompatible with progressive output using the COMPONENT VIDEO OUT terminal:
Press and hold [CANCEL] until the picture displays correctly. The settings will return to “480i” or “576i”.
―When connecting to a television with an HDMI cable: Press and hold [CANCEL] until the picture displays correctly. The settings will return to “480p” or “576p”.
―When connecting to an amplifier with an HDMI cable, and to a television that is incompatible with progressive output using the COMPONENT VIDEO OUT terminal:
1.Disconnect the HDMI (remove the cable/switch off the amplifier).
2.Press and hold [CANCEL] until the picture displays correctly. The settings will return to “480i” or “576i”.
3.Set “Video Output” to “Off” in the “HDMI” tab. (21)
4.Connect the HDMI (connect the cable/switch on the amplifier).
≥[DivX] Change “Source Select” in Picture Menu. (18)
≥Change “TV Aspect” in “Video” tab. (20)
≥Use the television to change the aspect. If your television does not have that function, change “4:3 Aspect” in Display Menu. (19)
≥Change the Zoom setting. (13)
≥Picture may stop if the DivX files are greater than 2GB.
≥Set “Transfer Mode” in Picture Menu to “Auto”. (18)
≥The unit and television are using different video systems. [Asia] Use a
[Others] Use a
≥The system used on the disc doesn’t match your television.
a PAL television (“NTSC Disc Output” in “Video” tab). (20) ≥Connect to a progressive output compatible television to enjoy
progressive video.
≥Picture may not be seen when more than 4 devices are connected with HDMI cables. Reduce the number of connected devices.
≥Restore the zoom ratio to a1.00. (13)
≥Set “Subtitle Position” in Display Menu to “0”. (19)
≥Set “4:3 Aspect” in Display Menu to “Normal”. (19)
≥Turn off TV’s zoom function.
≥Use the other preset aspect ratios or manual adjustment. (13)
≥Zoom function may not work well, especially in dark scenes and may not work depending on the type of disc.
Video is not | ≥Change the HDMI video output settings by using either of |
output from HDMI | the procedures below. |
AV OUT. | – Connect the television using VIDEO OUT or S VIDEO OUT |
| terminal, then set “Video Output” to “On” in the “HDMI” tab. (21) |
| – Press and hold [CANCEL] until the picture is displayed. |
| The settings will change to “On”. |
RGB video is not | ≥When connecting to an amplifier with an HDMI cable, set |
output from the | “Video Output” in the “HDMI” tab to “Off”. (21) |
SCART terminal. |
|
Progressive video
There is ghosting | ≥This problem is caused by the editing method or material | |
when progressive | used on | |
output is on. | interlace output. Change “Video Output Mode” in Picture | |
Menu to “480i” or “576i”. (18) | ||
| ||
| When connecting with HDMI AV OUT terminal, connect with the | |
| other terminals and change the settings in the following order: | |
| 1. Select “Video Output”(“HDMI” tab) to “Off”. (21) | |
| 2. Select “Video Output Mode”(Picture Menu) to “480i”or “576i”. (18) | |
Pictures not in | ≥If the unit is connected to the television through VIDEO OUT, | |
progressive output. | S VIDEO OUT or SCART terminal, output will be interlace. |
Sound incorrect
Sound distorted. | ≥Select “Off” in “Advanced Surround”. (12) |
| ≥Set “Attenuator” in Audio Menu to “On” if it causes distortion |
| with 2ch or 5.1ch AUDIO OUT terminals. (19) |
| ≥Noise may occur when playing WMA files. |
| |
| audio output. With some |
| number of connected speakers is the same as the disc’s |
| channel specification, audio will not be output properly. Refer |
| to the disc’s jacket for more information. |
| ≥With HDMI AV OUT connections, audio may not be output |
| from other terminals in the way that was set. |
| ≥Match the speaker settings with the connected equipment. (21) |
Piercing noise | ≥If you have connected a digital amplifier which does not |
comes from the | include decoder, be sure to select “PCM” in “Dolby Digital”, |
speakers. | “DTS Digital Surround” or “MPEG”§1 in “Audio” tab. (21) |
Effects do not | ≥None of the audio effects work when the unit is outputting |
work. | bitstream signals from the COAXIAL, OPTICAL or HDMI AV |
| OUT terminal. (7, 8) |
| ≥Some audio effects do not work or have less effect with some discs. |
| ≥Night Sound Mode, H.Bass, Advanced Surround, Multi Re- |
| master and Sound Enhancement do not work if you have |
| changed the play speed. |
| ≥With HDMI AV OUT connections, HDCD discs are played as normal CDs. |
No sound | ≥There may be a pause in sound when you change the play speed. |
| ≥Audio may not be heard when more than 4 devices are connected |
| with HDMI cables. Reduce the number of connected devices. |
| ≥[DivX] Audio may not be output due to how files were created. (5) |
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