Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions. (Reference pages are shown in parentheses.)
Power
No power.
The unit is automatically switched to the standby mode.
≥Insert the AC mains lead securely into the household mains socket. (7)
≥When “Auto Power Off” is set to “On”, the unit automatically switches to standby after approximately 30 minutes in the stop mode. (19)
Play doesn’t start.
≥This unit may not play WMA and MPEG4 that contains still picture data.
≥If playing DivX VOD content, refer to the homepage where you purchased the DivX VOD content. (Example: www.divx.com/vod)
≥If a disc contains
No operation
Subtitle position is wrong.
≥Adjust the position. (“Subtitle Position” in Display Menu) (17) |
guide
No response when any buttons pressed.
≥This unit cannot play discs other than the ones listed in |
these operating instructions. (4) |
≥The unit may not be operating properly due to lightning, |
static electricity or some other external factor. Turn the unit |
off and then back to ON. Alternatively, turn the unit off, |
disconnect the AC mains lead, and then reconnect it. |
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. |
No subtitles.
In
Repeat play is automatically canceled.
≥Display the subtitles. (11) |
≥The end of an item becomes point B when it is reached. |
[QUICK REPLAY].
≥Repeat play may be canceled when you press [MANUAL SKIP] or [ADVANCED DISC REVIEW].
No response when remote
≥Check that the batteries are installed correctly. (7) |
≥The batteries are depleted: Replace them with new ones. (7) |
Picture incorrect
control buttons pressed.
No picture or sound.
You have forgotten your ratings password.
Reset all the settings to Factory Preset.
≥Point the remote control at the remote control sensor and |
operate. (8) |
≥Check the video or audio connection. (6, 7) |
≥Check the power or input setting of the connected |
equipment. |
≥Check that the disc has something recorded on it. |
≥While stopped, press and hold [QUICK OSD] and [;] on the |
unit and then also press and hold [<OPEN/CLOSE] on the |
unit until “Initialised” disappears from the television. Turn the |
unit off and on again. All settings will return to the default |
values. |
Picture distorted.
Picture size doesn’t fit the screen.
Picture stops.
≥Ensure that the unit is not connected through a video |
cassette recorder. (6) |
≥Make sure that progressive output has not been selected |
when the connected television is not progressive compatible. |
Press and hold [CANCEL] until the picture displays correctly. |
The settings will return to “±±±i” (interlace). |
≥ [DivX] Change “Source Select” in Picture Menu. (17) |
≥Change “TV Aspect” in “Video” tab. (18) |
≥Use the television to change the aspect. If your television does not |
have that function, change “4:3 Aspect” in Display Menu. (17) |
≥Change the Zoom setting. (11) |
≥Picture may stop if the DivX files are greater than 2GB. |
Specific operation impossible or incorrect
When playing PAL disc, picture
≥Set “Transfer Mode” in Picture Menu to “Auto”. (17) |
Troubleshooting
RQT8509
22
It takes time before play starts.
The program and random play functions do not work.
Menu doesn’t appear. [VCD] with
playback control
≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the correct play time will not be displayed; however, this is normal.
≥This is normal on DivX video.
≥These functions do not work with some
≥Press [∫] twice and then press [1] (PLAY).
distorted.
The television may display incorrectly or colours appear faded.
Menu not displayed correctly.
≥The unit and television are using different video systems. |
[Asia] Use a |
[Others] Use a |
≥The system used on the disc doesn’t match your television. |
television (“NTSC Disc Output” in “Video” tab). (18) |
≥Restore the zoom ratio to a1.00. (11) |
≥Set “Subtitle Position” in Display Menu to “0”. (17) |
≥Set “4:3 Aspect” in Display Menu to “Normal”. (17) |