Troubleshooting guide/Maintenance

Auto zoom	≥Turn off TV’s zoom function.
function does not	≥Use the other preset aspect ratios or manual adjustment. (11)
work well.	≥Zoom function may not work well, especially in dark scenes
work well.	and may not work depending on the type of disc.

	There is ghosting	≥This problem is caused by the editing method or material
	when progressive	used on DVD-Video, but should be corrected if you use
	output is on.	interlace output. Change “Video Output Mode” in Picture
	output is on.	Menu to “±±±i” (interlace). (17)
		Menu to “±±±i” (interlace). (17)
	Pictures not in	≥If the unit is connected to the television through VIDEO OUT
	progressive output.	or S VIDEO OUT, output will be interlace.

	Sound distorted.	≥Select “Off” in “Advanced Surround”. (10)
		≥Set “Attenuator” in Audio Menu to “On” if it causes distortion
		with AUDIO OUT connections. (17)
		≥Noise may occur when playing WMA files.
	Piercing noise	≥If you have connected a digital amplifier which does not
	comes from the	include decoder, be sure to select “PCM” in “Dolby Digital”,
	speakers.	“DTS Digital Surround” or “MPEG§1” in “Audio” tab. (19)
	Effects do not	≥None of the audio effects work when the unit is outputting
	work.	bitstream signals from the COAXIAL terminal. (7)
	work.	≥Some audio effects do not work or have less effect with
		≥Some audio effects do not work or have less effect with
		some discs.
		≥Night Sound Mode, H.Bass, Advanced Surround, Multi Re-
		master and Sound Enhancement do not work if you have
		changed the play speed.
	No sound	≥There may be a pause in sound when you change the play speed.
		≥[DivX] Audio may not be output due to how files were created. (5)

Cannot record to	≥You cannot record WMA/MP3.
digital recording	≥You cannot record DVDs that have protection preventing digital recording.
	≥You cannot record DVDs if the recording equipment cannot
equipment.
	handle signals with a sampling frequency of 48 kHz.
(Incorrect sound	≥Make the following settings:	Off (10)
recorded.)	– Advanced Surround:
	– PCM Digital Output:	Up to 48 kHz (19)

	– Dolby Digital/DTS Digital Surround/MPEG§1: PCM (19)

“noPLAy”	≥You inserted a disc the unit cannot play; insert one it can. (4)
	≥You inserted a blank disc.
	≥You inserted a disc that has not been finalized. (4)
“U11”	≥The disc may be dirty. (right)
“H∑∑”	≥Trouble may have occurred. The number following “H”
(∑∑ stands for a	depends on the status of the unit. Turn the unit off and then
number.)	back to ON. Alternatively, turn the unit off, disconnect the AC
	mains lead, and then reconnect it.
	≥If the service numbers fail to clear, note the service number
	and contact a qualified service person.

“nodISC”	≥You haven’t inserted a disc: Insert one.
	≥You haven’t inserted the disc correctly: Insert it correctly. (8)

“/”	≥The operation is prohibited by the unit or disc.
“Cannot play group xx,	≥You are trying to play incompatible group or content. (5)
content xx”
“Cannot display group
xx, content xx”

“Group xx, content	≥You are trying to play protected group or content. You cannot
xx is protected”	play it.
“Cannot play audio”	≥Audio has not been recorded, or recorded in a format this unit
“No audio”	cannot playback. Video playback only is possible. (4)
“Check the disc”	≥This disc may be dirty. (below)
“This disc may not	≥You can only play DVD-Video if their region number is the
be played in your	same or includes the same region number as the unit or if the
region”	DVD-Video is marked “ALL”. Confirm the region number for
	the unit on the rear panel. (Cover)
No on-screen display.	≥Select “On” in “On-Screen Messages” in “Display” tab. (19)
“Authorization Error”	≥You are trying to play the DivX VOD content that was
	purchased with a different registration code. You cannot play
	the content on this unit. (15)
“Rented Movie	≥The DivX VOD content has zero remaining plays. You cannot
Expired”§2	play it. (15)
“Rental Expired”§3
§1MPEG: [Except\Asia]
§2 [Except\Asia]
§3 \Asia]

Maintenance

≥Never use alcohol, paint thinner or benzine to clean this unit.

≥Before using chemically treated cloth, read the instructions that came with the cloth carefully.

≥Cleaning of the lens is generally not necessary although this depends on the operating environment.

≥Do not use commercially available lens cleaners as they may cause malfunction.

Wipe with a damp cloth and then wipe dry.

RQT8509