Kenwood Axcess Remote Portal manual How Do I Solve a Problem with Axcess?

Page 37

How Do I Solve a Problem with Axcess?

I Can’t Hear Anything from My TV or Other Connected Device

•Check that the Axcess display reads:

If it doesn’t, press AUX on Axcess’ front panel or the remote.

•Check that you’ve correctly connected Axcess to your auxiliary source. The red and white stereo audio cables should go from Axcess’ AUX jacks to the audio output jacks on the connected device.

For more information about connecting Axcess to an auxiliary source, see “How Do I Connect Axcess to an Auxiliary Audio Source?” on page 4 of How to Connect and Set Up Your Axcess Remote Portal. Or, see the instruc- tions for the connected device.

How Do I Solve a Problem with Axcess?

The display on Axcess reads “Server Not Found”

If the display on Axcess looks like the image below, then Axcess isn’t connecting to Entré correctly.

For more information about connecting the two devices, see “How Do I Connect Axcess to Entré and the Internet?” on page 2 of How to Connect and Set Up Your Axcess Remote Portal.

Reset Axcess after trying each of these options. For more information on resetting Axcess,

•Check that you’ve connected Axcess and Entré correctly.

•Test the phone cords connecting Entré and Axcess to make sure they still work.

•Confirm that the wall telephone jacks to which you have connected Axcess and Entré are on the same phone line.

•Test that the wall telephone jacks work properly.

•Check that there are no DSL filters on the wall telephone jacks to which Axcess and Entré are connected.

•If you manually configured Axcess, confirm that the IP address, gateway address, network mask and DNS have been entered correctly.

Complete Guide to Your Axcess Remote Portal

31

Image 37

Contents Page Complete Guide to Your New Kenwood Axcess Remote Portal Table of Contents Enjoying Your Music Collection TroubleshootingGlossary Index Specifications How Do I Solve Sound Problems?Xvi What’s Included with Axcess? Setting Up and Configuring Your AxcessHow Do I Use Axcess Safely? Batteries Phone cord RemoteHow Do I Connect Axcess to Entré and the Internet? Resetting AxcessEstablishing a Connection via Dial-Up Entré Dial-Up Internet ConnectionEntré Broadband Internet Connection via Hpna Establishing a Connection via BroadbandNo Internet Radio on Axcess How Do I Connect Axcess to My Phone Line? How Do I Set Up My Remote?How Do I Connect Axcess to My Speakers? Axcess Connection to Wall Telephone JackHow Do I Set Up Entré to be Recognized By Axcess? How Do I Connect Axcess to an External Power Amplifier?How Do I Connect Axcess to an Auxiliary Audio Source? Configuring Axcess Manually How Do I Power Up Axcess for the Very First Time?Manual Media Server Entré Selection Getting to Know Your Axcess What’s On the Front Panel of My Axcess? What’s On the Axcess Remote? Power On State Meaning Action Power OffHow Do I Turn On Axcess? InitializingRepeat steps Complete Guide to Your Axcess Remote Portal Press this button How Do I Switch Modes?How Do I Control Music Play? How Do I Navigate Axcess?Press this button To Press this button To How Do I Browse and Play My Music Collection? Enjoying Your Music CollectionPlaying Music Browsing Groups, Channels and TracksComplete Guide to Your Axcess Remote Portal This play order Does this Normal Controlling Music Play OrderShuffle Title Complete Guide to Your Axcess Remote Portal How Do I Connect to Internet Radio? Enjoying Internet RadioHow Do I Browse and Listen to Internet Radio? Browsing Groups and Channels How Do I Purchase the Music I Hear on Internet Radio? Enjoying Internet Radio How Do I Adjust the Volume? Controlling Audio SettingsHow Do I Adjust the Speaker Balance? How Do I Adjust the Treble Setting? How Do I Adjust the Bass Setting?Page Controlling Audio Settings Verify the exact conditions when the problem occurs TroubleshootingGo over all device connections slowly and methodically Volume Suddenly Decreases How Do I Solve Sound Problems?How Do I Contact Kenwood? There’s No SoundCan’t Hear Anything from My TV or Other Connected Device How Do I Solve a Problem with Axcess?Display on Axcess reads Server Not Found How Do I Solve a Problem with Entré? How Do I Solve a Problem with the Remote?Glossary Glossary Cables IndexIndex Stereo Power Output SpecificationsKenwood