Kenwood Axcess Remote Portal manual How Do I Contact Kenwood?, How Do I Solve Sound Problems?

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Troubleshooting

working. Then, if the device works, it was the cable. You can generally pur- chase new cables at most home electronics stores, or via the Internet.

5.User error is more likely than device failure.

You probably don’t want to hear this, but it’s true. Use this manual to go over the steps to operate Axcess. Refer to the manuals for the other devices in your entertainment system as well.

6.Instruction manuals are your friends.

A good rule of thumb is to check the manual when something doesn’t work as you expected. If you read the manual before calling the store or taking Axcess back, you may find the solution to your problem much more quickly.

The rest of this chapter presents some common problems, grouped by type, and the steps you can take to resolve them.

How Do I Contact Kenwood?

We recommend reading this chapter before calling Kenwood. If you are still experiencing difficulties, use one of the following methods to contact Kenwood Customer Support:

•Call 1-800-KENWOOD

•Email inquiry@kenwoodusa.com

•Visit the Web at www.kenwoodusa.com

How Do I Solve Sound Problems?

There’s No Sound

•Check that you connected the speakers properly. For more information about connecting speakers, see “How Do I Connect Axcess to Speakers?” on page 3 of How to Connect and Set Up Your Axcess Remote Portal.

•Make sure that the wires you’re using to connect the speakers work, and that you’ve connected the negative and positive wires to the correct speaker spring clip (red to red, black to black).

The Volume Suddenly Decreases

Check the impedance of your speakers. If it is less than 8 ohms, Axcess may automatically reduce its volume to avoid overheating. Do one of the following:

•Turn the volume down.

•Wait while Axcess automatically reduces its power output until it cools down.

Internet Radio Stops Playing

Press to reacquire the Internet Radio stream.

30	Complete Guide to Your Axcess Remote Portal

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Contents Page Complete Guide to Your New Kenwood Axcess Remote Portal Table of Contents Troubleshooting Enjoying Your Music CollectionHow Do I Solve Sound Problems? Glossary Index SpecificationsXvi Setting Up and Configuring Your Axcess What’s Included with Axcess?How Do I Use Axcess Safely? Batteries Phone cord RemoteResetting Axcess How Do I Connect Axcess to Entré and the Internet?Establishing a Connection via Dial-Up Entré Dial-Up Internet ConnectionEstablishing a Connection via Broadband Entré Broadband Internet Connection via HpnaNo Internet Radio on Axcess How Do I Set Up My Remote? How Do I Connect Axcess to My Phone Line?How Do I Connect Axcess to My Speakers? Axcess Connection to Wall Telephone JackHow Do I Connect Axcess to an External Power Amplifier? How Do I Set Up Entré to be Recognized By Axcess?How Do I Connect Axcess to an Auxiliary Audio Source? How Do I Power Up Axcess for the Very First Time? Configuring Axcess ManuallyManual Media Server Entré Selection Getting to Know Your Axcess What’s On the Front Panel of My Axcess? What’s On the Axcess Remote? State Meaning Action Power Off Power OnHow Do I Turn On Axcess? InitializingRepeat steps Complete Guide to Your Axcess Remote Portal How Do I Switch Modes? Press this buttonHow Do I Navigate Axcess? How Do I Control Music Play?Press this button To Press this button To Enjoying Your Music Collection How Do I Browse and Play My Music Collection?Playing Music Browsing Groups, Channels and TracksComplete Guide to Your Axcess Remote Portal Controlling Music Play Order This play order Does this NormalShuffle Title Complete Guide to Your Axcess Remote Portal Enjoying Internet Radio How Do I Connect to Internet Radio?How Do I Browse and Listen to Internet Radio? Browsing Groups and Channels How Do I Purchase the Music I Hear on Internet Radio? Enjoying Internet Radio Controlling Audio Settings How Do I Adjust the Volume?How Do I Adjust the Speaker Balance? How Do I Adjust the Bass Setting? How Do I Adjust the Treble Setting?Page Controlling Audio Settings Troubleshooting Verify the exact conditions when the problem occursGo over all device connections slowly and methodically How Do I Solve Sound Problems? Volume Suddenly DecreasesHow Do I Contact Kenwood? There’s No SoundHow Do I Solve a Problem with Axcess? Can’t Hear Anything from My TV or Other Connected DeviceDisplay on Axcess reads Server Not Found How Do I Solve a Problem with the Remote? How Do I Solve a Problem with Entré?Glossary Glossary Index CablesIndex Specifications Stereo Power OutputKenwood