Kenwood Axcess Remote Portal Troubleshooting, Verify the exact conditions when the problem occurs

Page 35

Chapter 6: Troubleshooting

Troubleshooting is how you determine what part of a complex system (like a home entertainment system) is at fault when the system isn’t working how you think it should. When you troubleshoot a system, you diagnose a problem by examining and eliminating possible causes until there’s only one left. Troubleshooting is easiest when you start with the most obvious, most common, and most likely cause, and work from there.

Diagnosing your own problems can save you time and aggravation—the better you understand how to troubleshoot and adjust your own system, the less time you have to:

•spend on the phone with a customer service representative

•do without your Axcess because it’s “in the shop”

Here are some basic steps to good troubleshooting:

1.Verify the exact conditions when the problem occurs.

This is the most important step in troubleshooting. Whether you fix it yourself or have to describe it to a technician, you are much more likely to solve the problem if you know the exact circumstances surrounding it. For example, if you don’t hear anything through the speakers, it’s useful to know if it only happens when you are listening to MP3 files. Knowing that means the speakers themselves aren’t part of the problem. The more you know about when a problem occurs, the more likely it is that you or the technician can solve it.

2.Check each part of the signal’s path from source (such as Axcess) to speaker.

You may also want to test the assumptions you made in step 1: maybe you haven’t listened to Internet Radio in a while—is there no sound from it as well? This step really helps narrow down the possible causes. Test all your connected devices and eliminate the ones where the problem doesn’t occur. When you’re done with this step, you’ll probably have found the problem.

3.Go over all device connections slowly and methodically.

Wrong or loose connections are the most likely cause of the most com- mon home entertainment problem: no sound. Use How to Connect and Set Up Your Axcess Remote Portal to double-check your connections for each device.

4.Cables (especially old ones) go bad more frequently than devices do. Always suspect the cable before its device. For one thing, it’s easier to test: simply swap the cable with one connected to a device you know is

Complete Guide to Your Axcess Remote Portal

29

Page 34 Page 36
Image 35
Page 34 Page 36
Contents Page Complete Guide to Your New Kenwood Axcess Remote Portal Table of Contents Enjoying Your Music Collection TroubleshootingGlossary Index Specifications How Do I Solve Sound Problems?Xvi Batteries Phone cord Remote Setting Up and Configuring Your AxcessWhat’s Included with Axcess? How Do I Use Axcess Safely?Entré Dial-Up Internet Connection Resetting AxcessHow Do I Connect Axcess to Entré and the Internet? Establishing a Connection via Dial-UpEntré Broadband Internet Connection via Hpna Establishing a Connection via BroadbandNo Internet Radio on Axcess Axcess Connection to Wall Telephone Jack How Do I Set Up My Remote?How Do I Connect Axcess to My Phone Line? How Do I Connect Axcess to My Speakers?How Do I Connect Axcess to an Auxiliary Audio Source? How Do I Connect Axcess to an External Power Amplifier?How Do I Set Up Entré to be Recognized By Axcess? Configuring Axcess Manually How Do I Power Up Axcess for the Very First Time?Manual Media Server Entré Selection Getting to Know Your Axcess What’s On the Front Panel of My Axcess? What’s On the Axcess Remote? Initializing State Meaning Action Power OffPower On How Do I Turn On Axcess?Repeat steps Complete Guide to Your Axcess Remote Portal Press this button How Do I Switch Modes?Press this button To How Do I Navigate Axcess?How Do I Control Music Play? Press this button To Browsing Groups, Channels and Tracks Enjoying Your Music CollectionHow Do I Browse and Play My Music Collection? Playing MusicComplete Guide to Your Axcess Remote Portal Shuffle Title Controlling Music Play OrderThis play order Does this Normal Complete Guide to Your Axcess Remote Portal How Do I Browse and Listen to Internet Radio? Enjoying Internet RadioHow Do I Connect to Internet Radio? Browsing Groups and Channels How Do I Purchase the Music I Hear on Internet Radio? Enjoying Internet Radio How Do I Adjust the Speaker Balance? Controlling Audio SettingsHow Do I Adjust the Volume? How Do I Adjust the Treble Setting? How Do I Adjust the Bass Setting?Page Controlling Audio Settings Go over all device connections slowly and methodically TroubleshootingVerify the exact conditions when the problem occurs There’s No Sound How Do I Solve Sound Problems?Volume Suddenly Decreases How Do I Contact Kenwood?Display on Axcess reads Server Not Found How Do I Solve a Problem with Axcess?Can’t Hear Anything from My TV or Other Connected Device How Do I Solve a Problem with Entré? How Do I Solve a Problem with the Remote?Glossary Glossary Cables IndexIndex Stereo Power Output SpecificationsKenwood
Top Page Image Contents