LOREX Technology L224 Series instruction manual Troubleshooting, Faq

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TROUBLESHOOTING

6.1 FAQ

Please refer to the FAQ table below for easy troubleshooting. The table below describes some typical problems and also their solutions. Please check them before calling your DVR dealer.

PROBLEM

 

SOLUTION

No power

Check power cord connection.

 

 

 

Confirm that there is power from the outlet.

 

 

Not working when pressing any button

Press any key and then enter the password to exit “Key

 

Lock” mode.

 

Timer record is not working

Check if the “TIMER RECORD ENABLE” is set to “YES”.

 

 

No live video

Check the camera’s video cable and connections.

 

 

 

Check the monitor’s video cable and connections.

 

 

 

Confirm the camera is power supplied.

 

 

 

Check the setting of the camera lens.

 

 

No recorded video

Check if the HDD is installed and connected properly.

 

 

DVR keeps rebooting

Make sure the power connector and HDD are connected

 

closely, or change another suitable HDD.

HDD detection failed

Change another HDD for testing.

 

 

 

Change another HDD cable for testing.

 

 

 

Make sure HDD “Master”, “Slave” mode is correctly set.

 

 

Can’t detect your USB flash drive

Change another USB flash drive to test.

 

 

Can’t view the DVR images over the

Update the JAVA program.

network with IE web browser

Update the firmware of the software AP.

 

 

Can’t play the recorded data on my DVR

There must be at least 8192 images of recorded data for

 

playback to work properly. If not, your DVR will stop the

 

playback.

 

 

For example, if the IPS is set to 30, the recording time

 

should be at least 273 seconds (8192 images / 30 IPS) for

 

the playback to work properly.

Error Code in “SYSTEM LOG”:

 

Meaning:

1) SYS ERR 01-YYY #define SYS_ERR_AV087_ERR

Compression error

YYY=000

 

Audio chip error

YYY=001- AV087

 

Chip for CH1-4 error

YYY=002- AV087

 

Chip for CH5-8 error

YYY=004- AV087

 

Chip for CH9-12 error

YYY=008- AV087

 

Chip for CH13-16 error

YYY=003(001+002)

 

Chips for CH1-4 & CH5-8 error, etc

2) SYS ERR 02-XXX #define SYS_ERR_AV087_BUF_FULL

Buffer is full

3) SYS ERR 03-XXX #define SYS_ERR_AV087_BUF_EMPTY

Buffer is empty

4) SYS ERR 04-XXX #define SYS_ERR_IDE_ERR

IDE interface error

5) SYS ERR 05-XXX #define SYS_ERR_SCAN_DISK

Disk scanning error

6) SYS ERR 06-XXX #define SYS_ERR_TOP_FAT_ERR

File system error

7) SYS ERR 07 (including 08, 09, etc.)-XXX #define

HDD error

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Contents Triplex Network Digital Video Recorder Page Important Safeguards Important Safeguards Important Safeguards Table of Contents Features Remote SurveillanceContents Specifications YESSpecifications Specification …Front Panel Search LED LightSlow PTZ control mode 10 CH1 CH2 CH3 CH4Rear Panel 75Ω / HI-IMPEDANCEGetting Started Getting StartedRecording Basic OperationOverwriting View Playback StopModel youre using. Please Refer to the specification USB backup, IR remote control R.E.T.R. vary according toMenu Tree Main Menu Optionsrecord Menu Record Timer Date AdvanceRecord Timer Record IPS Main Menu OptionstimerEvent Record IPS Main Menu Optionsdate FormatDaylight Saving DateMain Menu Optionsadvance Advanced Menu CameraAdvanced Menu Detection DetectionDetection Timer Detection TimerAdvanced Menu Display DisplayAdvanced Menu Alert Advanced Menu Remote DeviceProtocol PTZ Camera ConnectionUpgrade This function is only for Model 1, 2, 4 Advanced Menu SystemSystem Language Support multi-languageAdvance Menu Network Network Type StaticNetwork Type Dhcp Network Type PppoeBackup Advance Menu BackupUSB Backup Advanced Menu HDD Info Advanced Menu Event LOGAdditional Operation SearchSwitch N/P System KEY LockUSB Upgrade Licensed Software APPage Q. r. s Digital Device Control Panel ~ 4 CH DVRPage Q. r Digital Device Control Panel ~ PTZPlayback Operation AP Playback Window AP Config. Setting BoxOne click to activate Network Static IPPppoe DhcpDdns Mail FTPDVR Camera Setting DeviceDetection AlarmMotion Detection Area By clicking the area with your Network Backup Making backup to your PCMaking backup to a CD Playback Information Time Progress Bar FunctionsPlayback Control Buttons Snapshot Close the PlayerTimer Record Search ListRecord Setting DateAlarm GeneralAccount Online User InfoFile Path Snapshot PathOperation VIA IE Browser Download Java ProgramTroubleshooting FAQAppendix #1 Install HDD Appendix #1Appendix #2 Appendix #2 PIN ConfigurationPIN Connection Application Appendix #3 RS-232 Protocol Appendix #3Function Code Ascii Record mode Quality Appendix #4Appendix #4 Recording Time Table IPSAppendix #5 Compatible USB Flash Drive Brand Appendix #5Manufacturer Model Capacity Appendix #6 Compatible HDD Brand Appendix #6Brand Name Model Capacity Rotation It’s all on the web