DirecTV D10 Troubleshooting, Screen goes blank during Satellite Data Acquisition, Wrong picture

Page 41

Chapter 5: Other Information

Troubleshooting

Many problems can be corrected by performing a simple reset of the DIRECTV® Receiver. If you experience the following:

•Image freezes • Audio freezes

•Blank screen • Won’t respond to front panel or remote

press the red RESET button behind the door on the front panel. If the problems persist, try unplugging the DIRECTV Receiver for 15 seconds, and then plug it in again.

Running the System Test (described on the page 41) can also help you diagnose and solve many common problems.

You can find additional troubleshooting help at DIRECTV.com.

DIRECTV Receiver Problems

Blank screen with the message "Searching for satellite signal. Please standby."

•Your sate unusua

•If the blank screen and message persist, make sure the cable from your satellite dish is connected to the SATELLITE IN jack on the back of your receiver.

•Your dish may be blocked. Make sure that trees haven't grown to block the dish. Check to make sure that something else isn't blocking the dish.

•Your dish may not be pointed correctly. Check its position to make sure it hasn't been moved.

IMPORTANT: Only inspect or realign your dish when you can safely and easily do so. Many dishes are difficult to reach. If this is the case, call an installer for further assistance.

Screen goes blank during Satellite Data Acquisition

•This is normal. The progress bar times out after two minutes (see page 12 for details). If your screen is still blank for two minutes after the progress bar times out, follow these steps to restart your receiver:

1.Unplug the DIRECTV Receiver’s power cord from the power outlet.

2.Wait a few seconds – then, plug in the DIRECTV Receiver again.

3.Turn on the receiver and wait for it to download program guide information.

Wrong picture

The DIRECTV Receiver and most VCRs let you pass through other signals. If you don’t see the signal you think you should be seeing, try using these buttons to toggle between the signals:

•Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

•Turn off the DIRECTV Receiver to pass through the cable/off-air signal. Turn on the DIRECTV Receiver to send its signal. Taking either of the above actions lets you switch the source of the video signal from satellite signals to the off-air antenna or cable signal, and vice versa.

Problems with Caller ID

•Typical wireless phone jacks do not transmit Caller ID information. You need a special wireless phone jack to use with Caller ID service. See the user’s manual that came with the wireless phone jack to see if it transmits Caller ID information. If it doesn’t, either connect the phone line directly to a standard wall-mount phone jack or install a wireless phone jack that transmits Caller ID information.

•To use Caller ID with the DIRECTV Receiver, you must have your receiver directly plugged into a telephone outlet (or a RC930 wireless modem) and you must subscribe to Caller ID or similar caller identification services from your telephone company.

Receiver will not turn on

•Make sure the remote control is in DIRECTV mode. The mode switch should be all the way to the left.

•Check to make sure the receiver is plugged in.

•Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.

•Maybe batteries in remote control are “dead.” Press the POWER button on the front panel to turn the receiver on.

•Maybe remote control is not aimed at remote sensor.

•Unplug the receiver. Wait 15 seconds. Plug it in again.

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Chapter 5

Illustrations contained in this document are for representation only.

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Contents Directv Receiver Users Guide Product Information Important InformationTable of Contents Jacks and Cables Things To Consider Before You Connect ComponentsInsert Your Access Card Connections & SetupChoose Your Connection RF Coaxial Cable F-typeVCR Making the Connection Go to Using Your ComponentsExcellent Connection Directv Very Good Connection Using Your ComponentsMaking the Connection Go toDirectv Receiver To view VCR recordings Using RF Coaxial cables for all connectionsBasic Connection Directv Receiver Back Panel Place Batteries in the Remote ControlBack Panel Jacks and Switches in alphabetical order Complete the Guided Setup Using Highlight and SelectPlug in and Turn on the Receiver Highlight and select navigation has two stepsOrder Programming To reset the receiverDirectv News & Info Remote Control Buttons Using the Remote ControlFront of the Directv Receiver Using the Remote ControlRemote Control Setup Using the Remote Control to Operate Other ComponentsModes of Operation Operating Other ComponentsProgramming the Remote to Operate Your TV Controlling a Second Directv ReceiverDisplaying the Quick Menu in the Guide Program GuideDisplaying the Program Guide Getting Around In the Guide Features of the Directv ReceiverIcons of the Channel Banner Channel BannerQuick Menu SettingsQuick Menu in the Guide Category SortFavorites Date & TimeFind By To move to a different time in the program guideParental Controls Caller ID & MessagesQuick Menu Items Using the Menu SystemExiting Quick Menus and Menu Screens Retracing Your StepsSetup Using On-Screen MenusSettings Repeat Satellite Dish Setup Test Signal StrengthReset Satellite Info SatelliteDisplay RemoteAudio Scheduler To set your preferred audio language Audio OptionsManual Find By To set up a new custom channel listFavorites To choose the current channel listCaller ID Previous ChannelsCaller ID & Messages Receiving Calls Setting Up Caller IDCaller ID Indicators Turning Notification On or Off To access the call logCall Log Deleting CallsTo Edit Your Parental Control Settings Edit SettingsParental Controls MessagesUnlock Now Lock NowRatings Temporarily Unlocking the SystemTV-Y7 MoviesTV-14 To block program content Content ThemesTo unblock program content OtherChannel Blocks Lock NowSpending HoursProblems with Caller ID TroubleshootingScreen goes blank during Satellite Data Acquisition Wrong pictureOther Information Finding the TV’s Video Line Input Fine-Tuning the SignalRunning the System Test Limited 90 DAY Warranty Directv Protection Plan FCC Declaration of Conformity FCC Customer InformationIndex Tocom

D10 specifications

The DirecTV D10 is a satellite television receiver that played a significant role in the evolution of digital broadcasting. Launched in the early 2000s, the D10 was designed with user-friendly features and advanced technologies that made satellite TV accessible and enjoyable for many households.

One of the standout features of the DirecTV D10 is its ability to receive over 150 channels, including a variety of local and national broadcasts. This wide range of programming options catered to diverse viewer preferences, covering genres such as sports, news, movies, and family entertainment. With its capability to receive both standard and high-definition channels, the D10 positioned itself as a versatile option for consumers looking to enjoy a diverse array of content.

The DirecTV D10 utilized advanced digital MPEG-2 technology, which allowed for superior video and audio quality. This technology ensured that viewers experienced clear images and rich sound, enhancing the overall viewing experience. The D10 also featured a built-in electronic programming guide (EPG), making it easier for users to navigate and discover new shows. The EPG provided detailed information about programming schedules, facilitating more efficient planning for viewers.

Another notable characteristic of the D10 was its compact design, allowing it to fit seamlessly into various home entertainment setups. The receiver was equipped with multiple output options, including RCA and S-Video connections, ensuring compatibility with a wide range of television models. Its user-friendly remote control was designed for intuitive navigation, making it easy for users of all ages to operate the device.

The DirecTV D10 also offered features such as parental controls, allowing families to manage content access, as well as the capability to add additional receivers, enhancing the viewing experience across multiple rooms in a home. Although the D10 has since been succeeded by more advanced models, its legacy remains impactful in the realm of satellite television.

In summary, the DirecTV D10 served as a pivotal receiver that combined multiple features, cutting-edge technology, and user-friendly characteristics, drawing in a broad audience. It helped pave the way for the modern era of digital television, making it an important piece of broadcasting history.
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