VTech DS6520-22, DS6522-32, DS6522-4 Cannot dial out, Answering system does not record messages

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I cannot dial out.

Try all the above suggestions.

Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

The answering system does not answer after correct number of rings.

Make sure the answering system is on. When the answering system is on,

the handset shows ANS ON and the /ANS ON/OFF light on the telephone base is on.

If toll saver is selected, the number of rings changes to two when there are new messages.

If the memory is full or the answering system is off, the answering system answers after 10 rings. In some cases, the answering system is affected by the ringing system used by the telephone service provider.

If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To get help with your voicemail settings, contact your telephone service provider.

If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The answering system does not record messages.

Make sure the answering system is on.

Make sure the memory of the answering system is not full. When the answering machine memory is full, it does not record new messages until some old messages are deleted.

If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.

If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The messages on the answering system are incomplete.

If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the preset recording time.

If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

I accidentally changed the LCD language to French or Spanish, and I don’t know how to change it back to English.

While the phone is not in use, press MENU, then enter 364 to reset the LCD language to English.

While the phone is on a call, press MENU, then enter 364 to reset the LCD language to English. Then the call ends.

Common cure for electronic equipment.

If the telephone is not responding normally, put the cordless handset in the telephone base. If this does not fix the problem, do the following (in the order listed):

1.Disconnect the power to the telephone base.

2.Disconnect the battery on the cordless handset.

3.Wait a few minutes before connecting power to the telephone base.

4.Install the battery again and place the cordless handset in the telephone base .

5.Wait for the cordless handset to synchronize with the telephone base. Allow up one minute for this to take place.

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Contents Register online to get an additional 3-month warranty Parts checklistIntroduction Telephone base and charger installation Battery installationIf you do not hear a dial tone Battery charging Tabletop to wall mount installationHandset overview Telephone base overviewUSE light Message windowBluetooth Using the handset menuTelephone settings Pair and connect your first Bluetooth cell phoneTelephone operation Call waiting Temporary ringer silencingTemporary tone dialing Find handsetDirectory Speed dialAnswer an incoming call during an intercom call Answering system settings Caller IDAbout answering system and voicemail Caller ID logAnswering system operation Add and register a handsetReplace a handset Troubleshooting Cannot add and connect my cell phone to the telephone baseCannot find VTech DS6520/DS6521/DS6522 on my cell phone PIN on the telephone base does not workCannot dial out Answering system does not record messagesMessages on the answering system are incomplete Common cure for electronic equipmentImportant safety instructions Precautions for users of implanted cardiac pacemakersECO mode Operating rangeMaintenance Limited warrantyAbout cordless telephones Rbrc sealFCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Technical specifications Industry Canada