Appendix F Troubleshooting, Power Supply Problems

Appendix F: Troubleshooting

If the following instructions fail to solve your problem, contact Pelco’s Product Support at 1-800-289-9100 (USA or Canada) or 1-559-292-1981(international) for assistance.

Access the properties dialog boxes for the DVR5300 digital video recorder on the WS5000 Endura workstation; refer to the WS5000 Advanced System Software Operation manual (C1624M). Then note the following before calling Pelco:

•Unit serial number: Located in the Properties window or on the product label.

•Software version: Located in the Advanced Properties dialog box in the WS5000 Advanced System software.

WARNING: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.

Table D. Troubleshooting the DVR5300

Problem	Possible Causes	Suggested Remedy

	Power turned off	Check that the power indicator is lit.

	Faulty cable connections	Check all leads, plugs, contacts, and connections.

Unit not ready	Defective encoder	Check camera on a different encoder.

	Network connectivity issues	Contact your network administrator.
	Network connectivity issues	Contact your network administrator.

	Drive carriers not installed properly	Shut down the DVR5300. Verify that all drive carriages are
	or not installed in correct order	installed correctly and in their correct drive bay slots (1 to 12).

The unit is not ready for operation	Voltage failure during programming	Replace the DVR5300 and have it checked by Pelco.
after firmware upload	of update file	Replace the DVR5300 and have it checked by Pelco.
after firmware upload	of update file

	Unit fan failure	Replace the DVR5300 and have it checked by Pelco.
Unit status indicator is red
Unit status indicator is red	Power supply output voltage	Check power supply and line voltage.
	fluctuates more than 8%	Check power supply and line voltage.
	fluctuates more than 8%

Unit status indicator is red and the	Power loss to either power supply	Check each power supply, line voltage, and the UPS.
power supply alarm sounds	Power supply module failure	Replace failed power supply.

Unit status and hard drive indicators	Hard drive failure	Replace failed hard drive.
are red and the unit alarm sounds	Hard drive failure	Replace failed hard drive.
are red and the unit alarm sounds

The unit status indicator continues to glow red after you correct the problem. It can be cleared from WS5000 Endura workstations and VCD5000 video console displays.

POWER SUPPLY PROBLEMS

The primary and secondary power supplies are both equipped with status indicators. Table E describes the status by color and indicator.

	Table E. Power Supply Status Indicators

		Power Supply	Front Panel	Power Supply
		Indicator	Status Indicator	Audible Alarm

PowerSupply Status	Normal	Solid Green	Solid Green	Silent

	Power Supply Failure	Dark	Solid Red	Silent
	Power Problem	Solid Red	Solid Red	Alarm Sounds

Replace the appropriate power supply if there is any problem (refer to Appendix C: Replacing a Power Supply on page 39).

C1629M-F (3/08)

C1629M-F specifications

The Pelco C1629M-F is a cutting-edge outdoor security camera designed to meet the demanding requirements of modern surveillance systems. Sleek in design yet robust in performance, this camera is engineered for reliability and versatility, suitable for a wide range of applications, including commercial security, residential monitoring, and public safety.

One of the standout features of the C1629M-F is its high-definition imaging capabilities. It employs advanced imaging technologies to deliver stunning video quality, enabling users to capture clear and precise footage even in challenging lighting conditions. With a resolution that can reach up to 1080p, security personnel can easily identify individuals and objects, providing a crucial asset for crime prevention and investigation.

Another significant characteristic of the Pelco C1629M-F is its superior low-light performance. Equipped with enhanced infrared technology, this camera can operate effectively in complete darkness, ensuring 24/7 monitoring capability. This feature is particularly valuable for outdoor settings, where nighttime visibility is essential for comprehensive surveillance.

The camera’s rugged build is designed to withstand various environmental challenges. With its IP66 weather rating, the C1629M-F is protected against dust and heavy rainfall, making it suitable for installations in diverse climates. The durable housing also offers resistance against tampering, helping to ensure the integrity of the device in public areas.

Connectivity is seamless with the C1629M-F, supporting various network protocols that facilitate integration into existing security systems. Whether utilizing an Ethernet connection for IP-based setups or leveraging advanced features for remote viewing, this camera ensures that users have access to real-time monitoring and playback capabilities from anywhere.

One of the key technologies integrated into the Pelco C1629M-F is intelligent video analytics. This includes features like motion detection and line crossing detection, which help to alert users to potential security breaches. Such proactive measures allow for quicker response times and enhance overall safety in monitored areas.

In summary, the Pelco C1629M-F is a sophisticated security camera that combines high-definition visuals, low-light functionality, and robust weatherproofing. With its intelligent technology features and reliable performance, it stands out as a valuable solution for anyone looking to enhance their security infrastructure.