Logitech Troubleshooting SqueezeNetwork Issues for Your Home Theater Server

Transporter™ Owner’s Guide 29

Troubleshooting

The following tips and answers to frequently asked questions will help resolve problems you may encounter. You can find answers to additional questions on our web site at http://faq.slimdevices.com/.

How do I get back to the Transporter Setup menu?

Press and hold the LEFT arrow for five seconds to bring Transporter back to the setup menu.

How do I reset Transporter to factory default settings?

Plug the power connector into Transporter while holding down the ADD button on the remote until you see Factory Reset followed by the Welcome To Transporter prompt.

The player doesn’t obtain an IP address.

Check all your network connections, and make sure that the DHCP server is running. Try a different ethernet cable, even if the hub indicates a good link. Make sure you are using the latest firmware for your router or access point.

Can I connect Transporter directly to my computer?

You can connect Transporter directly to your computer (without a local network or hub) using an ethernet crossover cable. You can purchase a crossover cable at most retail computer stores. Configure your network adaptor and Transporter with static IP addresses so that they can find each other. Visit http://faq.slimdevices.com and search for crossover for additional information.

I can’t enter my wireless password.

If your network is using WEP encryption, you’ll need the hexadecimal WEP key for your wireless network. Hexadecimal keys are either 10 or 26 digits of 0-9 or the letters A to F. Some wireless access points or routers use text passwords for WEP. The configuration software for your wireless device can show the key in hexadecimal. Airport users can use Airport Admin Utilities. Use the Base Station menu to find the Equivalent Network Password and use the value displayed.

The web interface won’t come up, even though Transporter is working.

Try using the following URL: http://127.0.0.1:9000/. (Be sure to type the “http://” part, as some versions of Internet Explorer require it when accessing a URL by IP address.)

My Transporter is not seen by SlimServer (“Player not found”) but it does appear to be working properly.

Your Transporter is probably connected to SqueezeNetwork, rather than your local SlimServer. To tell if this is the case, go to the main menu (tap the LEFT arrow a couple of times), and see if the first line of the display says “SqueezeNetwork (X of Y)”. If it does, press down until you see Sign Off and press the RIGHT arrow.