74 Helpful Hints
If you are having problems with your product, check this list of problems and possible solutions before requesting service. You may be able to solve the problem yourself.
If you need to call a customer service representative, please know the model number and serial number of your product before you call. This information is displayed on the back of the product. Also, please take a moment to identify the problem you are having, and be prepared to explain this to the representative. If you believe the representative will need to help you with operations, please stay near the product. Our representatives will be happy to assist you.
The DVD/VCR has no power.
•Make sure the power cord is connected completely to an AC (alternating current) outlet.
•Press the
The remote control will not operate the DVD/VCR.
•Aim the remote control directly at the remote sensor (IR) on the front of the DVD/VCR, not toward the TV. Details are on page 22.
•Remove all obstacles between the remote control and the DVD/VCR.
•Inspect and/or replace the batteries in the remote control. Details are on page 16.
•Use the remote control within 23 feet of the DVD/VCR.
•When using the DVD Player, press the DVD button, then try the other DVD feature buttons. Press DVD so the red DVD light appears on the front of the DVD/VCR. This means the DVD/VCR is in DVD mode.
•To use the VCR, press VCR, then try the other VCR feature buttons. Press VCR so the green VCR light appears on the front of the DVD/VCR. This means the DVD/VCR is in VCR mode.
There is no picture in DVD mode.
•Make sure the video cable is connected correctly. You may connect either the yellow video cable (sup- plied), an optional
•If you only used the supplied black RF coaxial cable, details are on pages
•Insert a DVD that is playable on this DVD/VCR. Details are on page six.
•Make sure the DVD/VCR is in DVD mode. Press DVD or OUTPUT so the red DVD light appears on the front of the DVD/VCR.
Disc cannot play.
•Insert a playable Disc. Details are on page six.
•Place the Disc correctly in the Disc tray. If the Disc is
•Clean the Disc. Make sure the Disc is not scratched or warped.
•Cancel the Parental Controls, enter the password, or change the control level. Details are on pages
•Make sure the Disc is labelled for use in Region 1 or ALL regions and is NTSC compatible. Details are on page six.