Troubleshooting
There are many external influences and circumstances beyond the control of BenQ which may be causing problems with your TV. Some of the more common and user fixable problems are listed below for your information.
Please check the following list before calling your nearest BenQ Customer Service Center, and attempt the following steps to diagnose and fix the problem yourself:
| Symptoms | Possible Causes |
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| TV does not turn ON | Ensure the TV power is ON (as shown by the green Power |
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| indicator on the front of the TV). |
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| If so: |
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| • Check that the remote control is working or not. |
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| Press the Power button on it, and on the TV itself. |
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| If not: |
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| • Check that the power plug is securely inserted into both |
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| the AC INPUT socket on the TV and the wall outlet, and |
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| that both are switched on. |
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| • Check that power is available from the power outlet by |
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| trying another known working appliance (e.g. desk |
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| lamp) from that same power outlet. |
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| There is no picture or | • Try a different input source to confirm if the symptom is |
| sound | still present or whether the source is at fault. |
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| • Check for |
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| • Make sure the antenna cable is properly connected. |
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| • Change channels to confirm if the symptom is still |
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| present or whether the channel station is at fault. |
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| • Try a different picture mode to check that picture |
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| settings haven’t been turned down. |
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| • Adjust the volume control to check that isn't turned |
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| down, or that the mute button wasn't pressed. |
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| • Check the audio input cables for disconnection. |
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| The power indicator lights | The TV is in PC standby mode. Reactivate the connected |
| orange | computer. |
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| "Out of range" appears | The PC VGA input signal resolution is set too high. 1360 x |
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| 768 @ 60Hz is the highest acceptable PC timing. |
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| The image appears | • Ensure the TV's aspect ratio is correctly set to suit the |
| distorted | image source. |
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| • Try a different input source to confirm if the symptom is |
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| still present or whether the source is at fault. |
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| Improper screen position or | • Try selecting a different aspect ratio. |
| size | • Try a different input source to confirm if the symptom is |
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| still present or whether the source is at fault. |
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| Degraded colours or hue | • Try a different input source to confirm if the symptom is |
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| still present or whether the source is at fault. |
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| • Check for |
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| • Make sure the antenna cable is properly connected. |
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| • Change channels to confirm if the symptom is still |
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| present or whether the channel station is at fault. |
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| • Try a different picture mode to check that picture |
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| settings haven't been altered. |
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| • Check the picture properties in the Picture menu. |
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| • The source may be set to output NTSC. Alter it to PAL. |
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38 Reference |
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