LG Electronics 50PA4900, 60PA6500, 60PA5500, 60PA550C, 50PA450C, 42PA450C, 42PA4900 Video, Movie

86TROUBLESHOOTING

ENGLISH

Video

Problem	Solution
An image displays in black and	yyAdjust the color setting in the menu option.
white or the color quality is poor.	yyKeep a sufficient distance between this product and other electronic products.
	yyScroll to other channels. There may a problem with the broadcast.
Horizontal or vertical bars appears	yyCheck if there are local interferences such as an electrical appliance or power
or images blur	tool.
Lines or streaks appear on images	yyCheck the antenna or aim the antenna to the proper direction.
Afterimages (ghosts) appear when	yyPixels may have been damaged from a fixed image displayed for a long time
the product turns off	(image burn). Use a screen saver to prevent the pixel damage on the screen.
The power is on but the screen	yyAdjust the brightness and contrast in the menu option.
appears extremely dark.
“No Signal” appears on the screen.	yyCheck if the signal cable is connected between the TV and products properly.
	yyCheck the selected input source by pressing INPUT.
Black spots appear on the screen.	yySeveral pixels in red, green, white, or black may appear on the screen that can
	attribute to the characteristics of the panel.
	This is normal.
The display offset is wrong.	yyAdjust the position setting in the Picture menu.
	yyCheck if the video card resolution and frequency are supported by the product.
	If the frequency is out of range, set to the recommended resolution using the
	display settings on the external device.
Thin lines appear in the background	yyCheck the video cable connections.
of the screen.
Horizontal noises appear or	yyAdjust the Phase setting in the menu option.
characters blur.	Refer to the “SCREEN (RGB-PC)”.
The reception on some channels is	yyScroll to other channels. There may a problem with the broadcast.
poor	yyThe station signal may be weak. Aim the antenna to the proper direction.
	yyCheck if there is local interferences such as an electrical appliance or power
	tool.

Movie

Problem	Solution
The file does not appear on the	yyCheck whether the extension is supported.
Movie List.
Message is displayed	yyCheck whether the file is playing normally on a PC. (Check whether the file is
saying “This file is invalid” or the	damaged.)
audio is working normally but the	yyCheck whether the resolution is supported.
video is not working normally.	yyCheck whether the video/audio codec is supported.
	yyCheck whether the frame rate is supported.
Message is displayed saying	yyCheck whether the file is playing normally on a PC. (Check whether the file is
“Unsupported Audio” or the video	damaged.)
is working normally but the audio is	yyCheck whether the audio codec is supported.
not working normally.	yyCheck whether the bit rate is supported.
	yyCheck whether the sample rate is supported.
Subtitle is not working.	yyCheck whether the file is playing normally on a PC. (Check whether the file is
	damaged.)
	yyCheck whether the video file and subtitle file name are the same.
	yyCheck whether the video file and subtitle file are located in the same folder.
	yyCheck whether the subtitle file is supported.
	yyCheck whether the language is supported. (When you open the subtitle file in
	Memo Pad, you can check the language of the subtitle file.)