Troubleshooting

Problem

Possible causes

What to do

The LED on the front panel does not light up/is not lit.

Mains cable is not connected.

Check that the mains cable is plugged into the power socket.

The left LED is shining red	The Mediamaster is in standby
	mode.

Press the standby button to bring the Mediamaster out of standby mode.

The remote control is not working. Battery exhausted.	Change both batteries.
Remote control is incorrectly	Aim the remote control at box.
aimed.	Check that nothing blocks the front
	panel.

You have forgotten your PIN code.

Contact your Service Provider. They will help you set it up again.

During the first time installation when the Mediamaster tries to find and store channels you get the message “No channels found”. When only very few of the ex- pected number of channels are found.

The aerial is not properly connected to the Mediamaster.

The aerial is not correctly directed towards the transmitter.

The aerial is not suitable for digital channels.

The signal is to weak for the con- nected aerial.

There are no terrestrial digital trans- missions in the area.

Check the aerial installation including its connections.

Check if you can receive and watch analogue channels from the transmit- ter.

Check that the aerial is directed to- wards the transmitter.

Check that digital transmissions are available in the area.

If things does not work out as they should, let the local TV dealer check whether the aerial is intended for re- ceiving digital transmissions or not. If not, you have to exchange the aerial.

There is no First time installation menu on the screen when you switch on the Mediamaster for the first time.

The system is connected by SCART cables and the TV is not in AV/EXT mode.

When the system is connected by SCART cables the TV must be set in AV/EXT mode.

What to do if you can’t solve the problem?

If you have tried all of the actions suggested above, without solving the problem, please contact your dealer or Service Provider.

GB 34