Harman-Kardon DVD 21 owner manual Troubleshooting Guide

Troubleshooting Guide

TROUBLESHOOTING GUIDE

SYMPTOM	POSSIBLE CAUSE		SOLUTION
Unit does not turn on	• Main Power Switch	turned Off	• Press in Main Power Switch
	• No AC power		• Check AC power plug and make certain any switched
			outlet is turned on
Disc does not play	• Disc loaded improperly		• Load disc label-side up, note to align the disc with the guides
			and place it in its proper position.
	• Incorrect disc type		• Check to see that disc is CD, CD-R, CD-RW, VCD, DVD+RW,
			DVD+R, DVD-R and DVD-RW (standard conforming) or
			DVD-Movie; other types will not play
	• Invalid Region Code		• Use Region 2 disc only
	• Rating is above parental preset		• Enter password to override or change rating settings,
			see page 18
No picture	• Intermittent connections		• Check all video connections
	• Wrong Input		• Check input selection of TV or receiver.
No sound	• Intermittent connections		• Check all audio connections
	• Incorrect digital audio selection		• Check digital audio settings
	• DVD disc is in fast or slow mode		• There is no audio playback on DVD discs during fast or slow modes
	• Surround receiver not compatible		• Use analog audio outputs.
	with 96 kHz PCM audio
Picture is distorted or jumps during	• MPEG-2 decoding		• It is a normal artifact of DVD playback for pictures
fast forward or reverse play			to jump or show some distortion during rapid play
Some remote buttons do not operate	• Function not permitted at this time		• With most DVDs some functions are not permitted at certain
during DVD play, Prohibited symbol ”	”		times (e.g. Track Skip) or not at all (e.g. direct Audio track
appears (see below)			selection).
The OSD menu is in a foreign language	• Incorrect Display language		• Change Display language selection, see page 19

” ” Symbol Appears	• Requested function not available at
	this time

•Certain functions may be disabled by the DVD itself during passages of a disc

Picture is displayed in the wrong Aspect Ratio

• Incorrect match of aspect ratio settings	• Change Aspect Ratio settings, see page 17
to disc
• Unit is not connected to TV with a Scart	• To make TVs turn automatically to 16:9 mode they must
connector.	be conneted to the player via Scart.

Remote control inoperative	• Weak batteries	• Change both batteries
	• Sensor is blocked	• Clear path to sensor or use remote sensor
Disc will not copy to VCR	• Macrovision protection	• Many DVDs are encoded with Macrovision
		to prevent copying to VCR

TROUBLESHOOTING GUIDE 31