Q-See QSDT8PCRC manual Appendix 2.4.5 Why can’t I play back?

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SuperDVR & H.264 Series Cards	Frequently Asked
User Manual	Questions
Appendix 2.4.5 Why can’t I play back?

Windows Media Player has been damaged, or decoder has not been installed properly. It is suggested you reinstall the player program or download a codec pack from K-lite (http://www.free-codecs.com/download/K_lite_codec_pack.htm) or www.divx.com.

Computer problem, recorded files have been damaged. It is suggested to fix these files using SuperAVIFix program.

Appendix 2.4.6 Why do I see some gray blocks on time progress bar area when playing back?

Possible causes:

•User has deleted these recorded files.

•SuperDVR has deleted recorded file when recycling hard drive space.

•Recorded files cannot be opened because the recording is on.

Appendix 2.4.7 Why could I see some old recording sections that weren’t available for play back?

Possible causes:

•You previously selected disk partitions different from the current partitions.

•Database of recorded log was damaged.

•You have installed SuperDVR on different directories.

Appendix 2.4.8 Precautions on changing system time

•The SuperDVR system provides the retrieving mechanism for video files, which must take the system time as a retrieving reference. To change the computer time after installation will create a high risk of wrong time reference.

•Before SuperDVR is used, it must be confirmed whether the current computer time is correct.

•Deactivate computer auto time updating function of system.

•Make sure the motherboard of the computer is in normal state.

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Contents Page Contents Delete Recorded Files Capture Pictures Image Zoom in/out Appendix1Appendix 4.4 Remote Playback Function Tree Appendix2 Quick Start for UsingAppendix3 Function Tree Appendix 4.3 IE Client FunctionTreeSummarization IntroductionTo the text that You want to appear here System Requirements Card SpecificationsQSDT8PCRC Card Hardware Hardware InstallationQSDT8PCRC Video Capture Card Hardware Installation Video Capture Card HardwareSuperDVR & QSDT8PCRC Alarm Board HardwareConnect Audio Signal Install Video Capture Card DriverH.264 Series Video Capture Card Installation Interface Select Video Format Install driver firstClick ‘Finish’ Click ‘Next’SuperDVR & QSDT8PCRC Cards Display Modes Main Display InterfaceDisplay Control Panel Display Control PanelClick , system will be record and save all the cameras LoginUrgent Record Record Modes Record SetupRecord Record Status Panel Camera SecurityRecord Quality Select recording image quality here Audio Motion Detection Record Mode An alarm output Manual Record ModeSensor Alarm Record Mode Recycling Recordings Configuration’. The dark green lightPlease refer to ‘5.4 Schedule Configuration’ for details Schedule RecordingTo enter the main setup interface System SetupBasic Configuration Call Monitor ResolutionCaption Video Configuration Click and enter the Motion Detection Configuration Motion Detection ConfigurationBy clicking ‘Clear’, you can clear all the selected areas Set Motion Detection AreaClear Motion Detection Area Schedule Configuration Schedule ConfigurationLocal Alarm Record Triggering Configuration Motion Detection Alarm ConfigurationAlarm Triggering Conditions Configuration System can receive alarms from both local place and networkAlarm Output Alarm RecordAuto Mail Function Motion 2 Motion 16 32CH card has maximum 16 motion alarms12 Auto Mail Setup Interface Edit Map Map Configuration15 E-Map Edit View Map16 View Cameras Protocol Setup P. .Z Control ConfigurationClick Enter PTZ Configuration Set corresponding parameters in the area below Serial Ports SetupParity Odd and even parity bit, default None Address Communication address of P.T.Z device ID numberChange User rights Users ConfigurationClick To access the User’s Configuration area Delete User Administrator this user hasAdd User SuperDVR & QSDT8PCRC Cards Click Access the P.T.Z control areaCamera Speed AdjustmentSuperDVR & QSDT8PCRC Click To set Preset point Change Preset point name. EveryPress and return to the live surveillance status Access the following areasPlaying Back and Control Record SearchSuperDVR & QSDT8PCRC Cards Options in the control area To play selected recorded files. The system offers playbackClick and enter the following menu Recorded File BackupOther Functions Then click ‘OK’ to play backClick and the following window will appear Delete Recorded FilesFunction is valid only in playback pause mode Images that have been captured Display print setup as shown belowImage Zoom in/out SuperDVR & QSDT8PCRC Cards19 Example zoomed Remote Live Surveillance Remote Surveillance Server ConfigurationHigher quality setting Setting up Router for Internet AccessPort Forward Router link Port ForwardingFinding Router’s Public IP address It will give you instructions for your routerSuperDVR & QSDT8PCRC Cards标题 Page Advanced Options 10 Invalid Signature Accessing IE clientUnknown Publisher or Unsigned Program Error 11 Webcam install interface Feature Explanations Icon Function of the main interface buttons Explaination of the button functions Play/ Pause Stop Remote playback15 Remote backup Channel configuration window will appear 19 Basic Configuration Click and enter into the main setup interfaceCaption Basic ConfigurationCamera setup Alarm setup configuration is show belowAudio input2 matches channel2 Schedule configurationClick icon to enter into alarm configuration as shown below Alarm configurationRecord setup Enable buzzer on board for alarmRecord configuration Storage disk Motion configurationClick icon to access to Email configuration interface Email ConfigurationMail setup Mail server setupSend time, such as Seconds, 10 seconds and so on 8 P.T.Z ConfigurationPort Users can set port number Baud rate Introduction to Mobile Surveillance Mobile SurveillancePage PCam will be opened after installed By Smart Phone with Symbian Operating System Page Internet It will show the camera after accessing successfully Accessing From iPhones Page Page Pic1Pic2Pic3Pic4 Iphone helpUnderneath. Other functions are PTZ Control buttonsImage View SuperDVR & QSDT8PCRC Cards Card is not compatible with the PC system Appendix 2.1.1 Cannot Install the SuperDVR DriverAppendix 2.2.1 Meanings of the indicator lights Possible causesAppendix 2.2.8 Why can’t I select more channels to backup? Appendix 2.2.4 How to set auto reboot function Appendix 2.3.4 Why can’t I see the images? SuperDVR & H.264 Series Cards Appendix 2.4 Other Questions Appendix 2.4.2 Why I can’t find the recorded files?Appendix 2.4.8 Precautions on changing system time Appendix 2.4.5 Why can’t I play back?Once your program is opened, now connect the Cameras Enter the installation directory of SuperDVROnce Booted up, On Desktop there will be a ‘SuperDVR’ icon Change can be made directlySuperDVR & H.264 Series Cards For more details information, please read Chapters Open up Webcam, click ‘Key’ symbol iconClick on ‘Config’ Appendix 4.1 SuperDVR Function Tree Function Tree SuperDVR Series Cards 103 Function Tree

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