Q-See QSD42908C8 user manual Appendix E Troubleshooting, Failure Possible reasons

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QSD42908C8 User’s Manual

Appendix E: Troubleshooting

Failure		Possible reasons
After plugging in power, turning on the power switch,	1)	Power cable is damaged
“POWER” light in front Panel does not turn on, and fan	2)	Power supply is damaged
does not work.
After plugging in power, turning on the power switch,	1)	Front panel cable is damaged
“POWER” light in front panel turn to green while fan does	2)	Fan is broken.
not work.
After plugging in power, turning on switch, “POWER” light	The ATX plug in main board is
turn to green, the indicator lights in the panel turn on at the	not attached well.
same time, but fan does not work.
DVR continuously reboots after start up, and makes a sound	1)	Upgraded		using		wrong
like “di” every 10 seconds.		firmware
	2)	Compression		board		has
		problems.
	3)	Main board has problems.

There are no images in the monitor connected with VOUT	1)	The cable connected with the
after DVR is started.		monitor is damaged
	2)	Real board of DVR has
		problems.
	3)	Main board of DVR has
		problems.

Cannot find the hard disk in reboot process.	1)	Hard disk cable is damaged
	2)	The power cable of hard disk
		is not connected.
	3)	Hard disk is damaged

DVR can not control PTZ through RS-485 port.	1)	RS-485	cable		is	not
		connected	correctly			or is
		damaged
	2)	PTZ parameters error.
	3)	RS-485 port of DVR is
		damaged

Client software can not view DVR live image.	1)	Network error.
	2)	Wrong DVR		setup	(wrong
		IP, port number, username or
		password, etc).
	3)	Old player SDK (playm4.dll)

Notes:

1)Place the DVR in well ventilated area so that it operates within the recommended range of temperature and humidity as in specifications.

2)If the circuit board gets wet, dust on circuit board can cause a short circuit. The circuit board, plug and socket, housing fan and housing should be cleaned by brushing.

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Contents QSD42908C8 Net DVR User’s Manual Index Chapter 100 Tech Support Summary FeaturesProduct Introduction Network function OthersInstallation Checking the DVR and Its AccessoriesSystem Setup Rear Panel DescriptionIndex Type Name Description Operational InstructionsFront Panel Ready IR Remote Control Index Name DescriptionPowering Down the DVR Starting the Remote ControlDisabling the Remote Control If Remote Control Does Not WorkMenu Description How to enter into menu mode Main Menu DescriptionQSD42908C8 User’s Manual How to exit menu Input text Preview Power onBasic Operation Guide Recording status Form 4-1 Camera record status Icon Icon Color Status DescriptionAlarm status Change Password User name and passwordLogin QSD42908C8 User’s Manual PTZ Pan/Tilt/Zoom Control PTZ Control InterfaceSelect Channel Adjust Preset DescriptionStart/Stop Auto in PTZ Control Mode PTZ Control Keys DescriptionDescription Exit PTZ Control ModeManual Record Playback Playback InterfaceDescription Playback With Mouse Attached Control Bar Functions Backup Recorded Files Backup Daily Recorded FilesSelect backup device Shutting down the DVR normally Using menu Using【POWER】key of front panel or IR remote controlPassword modification Parameters Setup GuideAdministrator and Password User management Enter into User Management menu shown in fig Add and Delete UserAdd user Add new user name Setup the password for new userSetup the rights for new user Save the new user’s password and rights User rights description LocalDelete user Remote through network or internetMAC address Device ID Unit Name and Device IDUnit name VGA setup Video Output Standard and VGA SetupCamera name and OSD On Screen Display Setup Video output standardCamera Name Position System TimeDate OSD Position Video Parameters Setup Mask Area Setup Disable the mask check box means cancel the mask area View Tampering Alarm Enter into Camera menuVideo Loss Alarm QSD42908C8 User’s Manual Motion Detection Interface shown as figClear motion area QSD42908C8 User’s Manual Preview Properties Recording Setup Preview propertiesRecording menu description Bit Rate TypeRecord type All day recording setup Enter into recording schedule menuSelect a day and enable all day recording option Copy to other days Select one day and disable all day recording optionSetup time period and record type SaveAlarm type External Alarm Input and Relay OutputExternal alarm input setup Enter into Alarm in Handling sub menuAlarm handle method Alarm trigger record channel setupSchedule for alarm handle method Save setupPTZ Linkage Enter into alarm out schedule Alarm relay output setupSelect delay time Setup alarm out scheduleExceptions Network Parameters Network menu descriptionAdvanced setup description PPPoE DVR supports PPPoE dail-up function Accessing the DVR over a network Accessing the DVR from a remote computer PTZ Pan, Tilt, Zoom PTZ menu descriptionPreset setup Sequence setup Cruise setup 18 RS232 setup RS232 menu descriptionSetup at DVR end Example PPP Modem passive dialup through PstnSetup should pay special attention to QSD42908C8 User’s Manual Establish the dialup connection Restore Parameters UtilitiesUpgrade Power Off Stop Alarm OutReboot Hard Disk ManagementView Log By TypeBy Type&Date For example The steps of viewing alarm logBy Time System Information Firmware Upgrade FTP Server SetupSetup username Upgrade Mode QSD42908C8 User’s Manual QSD42908C8 User’s Manual QSD42908C8 User’s Manual Step Step Appendix a Mouse Control Function Playlist interface Test input interfaceScroll wheel forward User interfaceAppendix B HDD Capacity Calculation = d i ⎟ 8⋅ 3600 ⎟1024Material and tool How to Make a RS-485 Connect CableAppendix C DVR Connect Cable Definition RJ45 introduction Pin definitionHow to Make a RS-232 Connect Cable How to Make a UTP network Connect Cable Corresponding relationship of cross cable Appendix D DVR Specifications PAL 15FPS, Ntsc 20FPSAppendix D Camera Specifications Models QOCDC60 QOCDC36Appendix E Troubleshooting Failure Possible reasonsAppendix F Product Service & Warranty Appendix G Customer Information Card 101