Troubleshooting

If you experience the following problems while using the product, this troubleshooting guide can help you.

No Power

If player is connected to AC adapter:

Make sure the plug is inserted in the wall socket.

Verify that the AC adapter is inserted to the correct plug on the DVD player. Check if the wall socket has power (Some wall sockets use an on/off switch).

If connected to the battery:

Make sure that the battery is tightly secured on the back of the DVD player. Verify that the battery is fully charged.

If the battery and AC adapter are both plugged in, disconnect the AC adapter.

No sound

Check if the product is connected securely.

Check if the volume of headphone is set to MIN when using headphone. Make sure you operate the TV or amplifier correctly.

Make sure you have selected DVD player position on the amplifier.

No image

Check if the product is connected securely.

Make sure you operate the TV correctly.

Make sure you set the color system correctly.

Bad sound quality

Make sure the audio output mode is set correctly.

Make sure the audio connection between the product and amplifier is right.

Disc cannot be played

There is no disc in the product.

Put the disc on the disc tray properly with the label side up. Press down at the center of the disc so it securely seats itself.

Clean the disc.

Moisture has condensed in the product. Remove the disc and leave the player on for about one hour.

Remote control does not work

Remove barriers between the remote control and the player.

Point the remote control at the player’s remote control sensor.

Replace the batteries with new ones.

Image rolls and no color

The color system of the product doesn’t match with that of TV. Please select the correct TV TYPE until TV shows normal color.

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