Avaya 555-233-116 manual How to place a PictureTel video call, Troubleshooting PictureTel

Multimedia communications products: MMCX, MMCH,

ESM

16.At the Modify config.sys screen, click the SAVE button.

17.The remainder of the software loads automatically.

18.When the load is finished, reboot the PC.

19.Open the PictureTel Live program group from the Windows™ Program Manager screen.

20.Double click on the PictureTel Live icon. The program takes about 1 minute to open.

How to place a PictureTel video call

1.Turn on the video camera. Be sure the green LED is on.

NOTE:

A problem may be encountered when trying to open the PictureTel application software. If the application seems to freeze during initialization (no response for several minutes) then there may be a conflict with the interrupt (IRQ) port setting. Check the PictureTel configuration to make sure that the IRQ port is set to 11. If initialization is still a problem, contact a PictureTel representative.

2.Open the PictureTel application program.

3.Two windows should appear: one local video and one remote video.

4.Go to the remote video window (the one without the local video image inside it).

5.Click on the blue phone icon at the top left of the window.

6.A DIAL PAD window opens. Use the keyboard, or mouse and dial pad, to enter the DATA extension of another multimedia endpoint. If you are dialing another PictureTel, you can place a 1B (one 74 Kb channel) call by only filling in the first telephone extension box on the DIAL PAD window. To make a 2B (two 74 Kb channels) call, you must put the same called party extension in the second telephone extension box on the DIAL PAD window.

7.To initiate a call, click on the VIDEO CALL button on the top right of the DIAL PAD window.

8.The dial pad disappears and you see a status window that shows “ringing.”

9.When the connection is made, the status window disappears and you can see the connection status on the bottom bar of the remote video window.

Troubleshooting PictureTel

Symptom: A conference call between a PictureTel and a ProShare has problems with the video connection or with video switching.

Solution: Be sure the PictureTel is version 1.7 or higher and the ProShare is version 2.0 or higher.

216 Issue 4 October 2002 555-233-116