Avaya 555-233-116 manual How to place a ProShare video call, Troubleshooting ProShare

Multimedia communications products: MMCX, MMCH,

ESM

How to place a ProShare video call

1.Boot the ProShare computer.

2.Open the camera lens. Be sure the green LED is on.

3.Open ProShare Personal Conferencing program group from the Windows™ Program Manager screen.

4.Double click on the ProShare Conferencing icon.

5.If this is a first time install, click on OK for the camera test. This test can take several minutes to complete.

6.After the tutorial runs (if desired) and the product is registered, the ProShare application opens with 2 video windows.

7.Click on the Call button. A telephone dial pad appears. Use the dial pad to enter the telephone number of the desired extension to place a test call to. The ProShare only makes 2 B calls. The telephone number entered is used to place both calls. To place a 2B (two 74 kB channels) call to 2 different telephone extensions, separate them with a colon “:”. To place a 57 kB call instead of a 74 kB call, enter a pound “#” sign to the end of the called party extension.

8.To initiate the call, click on the DIAL button on the handset window. The dialing status displays where the extension was entered. When the connection is made, remote video appears.

Troubleshooting ProShare

Symptom: Any attempt to place a data call to the complex’s voice station is denied by the ProShare.

Solution: When configuring the ProShare, you entered the voice extension of the complex. You need to enter the data extension (Step G, below). To do this:

a.Go to the ProShare directory and run the Diagnostics and Utilities program.

b.Double click on the Hardware and ISDN Configuration utility.

c.Choose ISDN Line Configuration.

d.Set Protocol = custom and Manufacturer = AT&T (5ESS). Click on the Accept button.

e.Set Switch = PBX, PBX Type = G3r or G3i (for G3si). Click on the Accept button.

f.Set Phone Call Support = No and click on the Accept button.

g.Set #Phone Numbers = 1, #SPIDs = 0, and Phone Number to the data endpoint extension. Click on the Accept button.

218 Issue 4 October 2002 555-233-116