Avaya 555-233-116 Troubleshooting Zydacron, Place conversion test call, Expansion services module

Multimedia call handling (MMCH)

7.Select ANSWER on the test endpoint or pick up the test telephone handset.

8.Remote video appears on the local screen and a talk path is opened on the headset. For a test telephone, a talk path is opened.

Troubleshooting Zydacron

Symptom: After each PC reboot, the first time you bring up the Zydacron application and receive a telephone call, if you do not answer the data call, the answer screen stays frozen in the window.

Solution: Restart the Zydacron application. Press the Ctrl, Alt, and Del keys at the same time. This brings up a window that allows you to select a task. Select the Zydacron application and click on the end task button.

Symptom: Cannot make an outgoing call. Get a Message Interrupt.

Solution: The interrupt (IRQ) setting is incorrect. Contact your Zydacron representative for the recommended IRQ settings.

Place conversion test call

NOTE:

The H.320 Conversion?: field must be set to y on page 2 of the Station Form.

Place a conversion test call to an endpoint with a known video capability (for example: call your voice station from your PC).

Expansion services module

The Expansion Services Module (ESM) provides T.120 data sharing capability on a MMCH multipoint H.320 video conference. Each person in the conference must have endpoints and a personal computer with the H.320 video application installed. The Avaya Media Server must have the expansion service module installed.

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