108, 113, 119, Troubleshooting a Hard Drive 120 | Dell T105 Systems

Troubleshooting a NIC	108
Troubleshooting a Wet System	109
Troubleshooting a Damaged System	110
Troubleshooting the System Battery	111
Troubleshooting Power Supply	112
Troubleshooting System Cooling Problems	113
Troubleshooting a Fan	113
Troubleshooting System Memory	114
Troubleshooting a Diskette Drive	116
Troubleshooting an Optical Drive	118
Troubleshooting an External SCSI Tape Drive	119
Troubleshooting a Hard Drive	120
Troubleshooting a SAS or SAS RAID Controller . . . .	122
Troubleshooting Expansion Cards	123
Troubleshooting the Microprocessor	125

5 Running the System Diagnostics . . . . . . 127

Using Dell PowerEdge Diagnostics	127
System Diagnostics Features	127
When to Use the System Diagnostics	128
Running the System Diagnostics	128
System Diagnostics Testing Options	128

Contents

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Dell T105 Systems owner manual 108, 113, 119, Troubleshooting a Hard Drive 120, 122

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m March JN551 Contents Memory Information Screen Sata Configuration Screen Integrated Devices Screen Removing the Cooling Fans Replacing the Cooling Fans Hard Drive Installation GuidelinesRemoving a Memory Module Installing a Memory Module Microsoft Windows Operating 103 Removing the Power Supply Installing the Power SupplyInstalling the System Board Removing the System Board 119 Troubleshooting a Hard Drive 120108 113 133 Disabling a Forgotten Password 135Automated Order-Status Service 139 131 Glossary Index Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Problem with the power supply System, the power is turned offLow power state Steady amber a Bios failure USB connectors NIC connector Video connector Back-Panel Features and IndicatorsExpansion-card slots About Your System NIC Indicator Codes Connecting External DevicesLink indicator Network or the NIC is disabled in the System Power Supply IndicatorsNIC Indicator Codes Indicator Type Description Activity Off NIC is disabled in the System Setup Information only Diagnostic LightsDiagnostic Indicator Codes Causes Bios checksum failure Diskette drive or hard Installed in your systemTroubleshooting Your System Drive installed in your system. If System Messages List of supported Installed. SeeSpelled the command Processors. See Setup Program on Error Drive on Nvram jumper is After an Nvram jumperInstalled Is installed, run See Using the System Installed correctly Troubleshooting System Cooling CommandProcessor cooling Ensure that Fan is faulty or the fan Assembly is not Cable or connector See Troubleshooting Shroud assembly areInsert a bootable Trying to boot from a Diskette or CD Diskette drive or your Hard drive does not Operating system or Have a bootableInstalled on it If the problem persists Diskette Detected Cards and connections An attached device is See TroubleshootingImproperly configured Your System on Ensure that all network Operation failed Diskette Drive on 116 or Disk resetFaulty diskette drive If the problem persists, see Getting Help on Memory has been If memory has been Be faulty Can be ignored. If Memory has not beenReplace the faulty Board might be Diagnostics. See Malfunctioning Is unsupported. Modules and, if Has occurred Diagnostics. SeeDimm configuration Reinstall the memory Installed memory Alert Messages Diagnostics Messages Responding to Error Messages Entering the System Setup Program Selected field Using the System Setup ProgramRight arrow You can also type the appropriate value Enter Back to the option menu System Setup Options Exiting the System Setup ProgramMain Screen You to enable at least one of the devices Or DVD drive. See Sata Configuration Screen onBoot Sequence To the device indicates that the boot device is enabled Main System Options OptionDescription Memory Information Screen CPU Information Screen Sata Configuration Screen Integrated Devices Screen System Security Screen System Security Screen Option Description Chassis Intrusion System and Setup Password FeaturesReporting Default is Enabled Exit Screen Using the System Password Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten Password Using the System Setup Program Recommended Tools Installing System Components Inside the System Inside the System 101 Power supply Closing the System Opening the System Opening and Closing the System Release tab Front Drive Bezel Replacing the Front Drive Bezel Removing the Front Drive Bezel Replacing an Insert on the Front Drive Bezel Removing an Insert on the Front Drive Bezel Inch drive Removing and Inserting Blank Drive Inserts Removing the Diskette Drive Diskette DriveDrive blank alignment screw Diskette drive shoulder screw Installing a Diskette Drive Installing Diskette Drive Shoulder Screws Connect the P7 power cable to the drive. See Figure Diskette drive ribbon cable Sata power convert cableCable clip Removing an Optical or Tape Drive Optical and Tape Drives Optical drive shoulder screw Optical drive Drive bay screw slots Installing an Optical or Tape Drive 11. Installing Optical or Tape Drive Shoulder Screws Scsi cable System board Installing System Components Sata power cable Cable clip Sata optical disk cable Hard Drives Hard Drive Installation GuidelinesRemoving a Hard Drive Hard drive in primary hard drive bay Installing a Hard Drive 15. Installing a Hard Drive in a Drive Bracket Hard drive Page Power cable to hard drive female Removing an Expansion Card Expansion Cards 18. Removing and Installing an Expansion Card Expansion card Installing an Expansion Card SAS Controller Expansion Card Retaining clip on top of heat sink fan shroud Power cable Hard disk drive fanSAS cable Shroud Memory Module Installation Guidelines Memory Module Upgrade KitsMemory 512 MB None Memory Configuration Guidelines Total Memory Removing a Memory Module Installing a Memory Module Memory module socket ejectors Removing the Processor Microprocessor Installing System Components Captive screws 21. Installing and Removing the Heat Sink Socket Processor Replacing the Processor Cooling Fans Slide the fan toward the back panel and lift the fan out Removing the Cooling Fans Bracket mount Replacing the Cooling Fans Installing System Components Heat sink fan System Battery Removing the System Battery Installing the System Battery Removing the Power Supply Power Supply Screws Cable clip Installing System Components 27. Removing the Power Supply Power supply release tab Installing the Power Supply Chassis Intrusion SwitchRemoving the Chassis Intrusion Switch Intrusion connector Installing the Chassis Intrusion Switch Removing the Bezel Bezel Service Only Parts Procedure Bezel Alignment tab Replacing the Bezel Removing the I/O Panel Assembly Panel Assembly Service Only Parts Procedure Holding tab on the chassis Replacing the I/O Panel Assembly Panel ribbon cable Removing the System Board System Board Service Only Parts Procedure 101 Installing the System Board Installing System Components Start-Up Routine Safety First-For You and Your System103 Problem Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Monitor is not working properly Video memory is faulty Troubleshooting the Mouse Troubleshooting the Keyboard105 Troubleshooting Serial I/O Problems Troubleshooting a USB Device Troubleshooting a Serial I/O Device107 NIC cannot communicate with network Troubleshooting a NIC Liquid spilled on the system Excessive humidity Troubleshooting a Wet System109 System was dropped or damaged Troubleshooting a Damaged System 111 Troubleshooting the System Battery Power-supply fault indicator is blinking amber Troubleshooting Power Supply Troubleshooting a Fan Troubleshooting System Cooling Problems113 Troubleshooting System Memory 115 Error message indicates a diskette drive problem Troubleshooting a Diskette Drive 117 Troubleshooting an Optical Drive 119 Troubleshooting an External Scsi Tape Drive Troubleshooting a Hard Drive 121 122 Troubleshooting a SAS or SAS RAID Controller 123 Troubleshooting Expansion Cards Troubleshooting Your System 125 Troubleshooting the Microprocessor Troubleshooting Your System System Diagnostics Features Using Dell PowerEdge Diagnostics127 Running the System Diagnostics When to Use the System DiagnosticsSystem Diagnostics Testing Options 129 Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results System Board Jumpers Jumpers and Connectors131 132 133 System Board Connectors 134 32-bit, 33-MHz PCI 135 Disabling a Forgotten Password 136 137 Obtaining AssistanceGetting Help Online Services 139 Automated Order-Status ServiceSupport Service Product Information Before You Call Returning Items for Warranty Repair or Credit140 141 Online Support Mail Address Customer Service, SalesContacting Dell 142 143 144 145 Code Technical Support Online Support International AccessCustomer Service Fax 146 Malaysia Country Code Penang, Malaysia Customer Service PenangStatus Service Transaction Sales Penang 147 148 149 150 151 152 153 154 155 156 157 158 159 160 Japan Dimension, Inspiron Technical Support DellPrecision, OptiPlex, Latitude Technical Support outside Code Computers only Country Code Technical Support City Code Customer ServiceDimension, PDA Electronics, Accessories Sales 161 162 Country Code Sales Status Service Transaction SalesCustomer Service, Sales Getting Help 163 Fax Relational Sales Fax Customer Service Relational Customer164 Relational Sales Business, Education, Technical Support for XPS Computers only Customer Service165 Code Country Code Technical Support 166 Service Home/Small BusinessCustomer Service Switchboard Fax Switchboard 167 Code Customer Service PhoneCode Customer Service Customer Service Sales Getting Help 168 169 170 Customer Service Employee PurchaseProgram EPP Support Technical Support Fax 171 172 Amperes AC Alternating current 173 Celsius 174 175 176 177 178 179 180 181 182 System diskette See bootable disketteTCP/IP Transmission Control Protocol/Internet Protocol 183 184 Index 185 Dimm sockets Error messages, 31 systems management 187 Post 189 Index