W . d e l l . c o m s u p p o r t . d e l l . c o m
March JN551
Contents
Memory Information Screen
Sata Configuration Screen Integrated Devices Screen
Removing a Memory Module Installing a Memory Module
Hard Drive Installation Guidelines
Microsoft Windows Operating
Removing the Cooling Fans Replacing the Cooling Fans
Installing the System Board
Removing the Power Supply Installing the Power Supply
Removing the System Board
103
108
Troubleshooting a Hard Drive 120
113
119
Automated Order-Status Service 139
Disabling a Forgotten Password 135
131
133
Glossary Index
Contents
About Your System
Other Information You May Need
Accessing System Features During Startup
Front-Panel Features and Indicators
Low power state
System, the power is turned off
Steady amber a Bios failure
Problem with the power supply
Back-Panel Features and Indicators
USB connectors NIC connector Video connector
Expansion-card slots About Your System
Connecting External Devices
NIC Indicator Codes
Link indicator
NIC Indicator Codes Indicator Type Description Activity Off
Power Supply Indicators
NIC is disabled in the System Setup
Network or the NIC is disabled in the System
Diagnostic Indicator Codes Causes
Diagnostic Lights
Bios checksum failure
Information only
Troubleshooting Your System
Installed in your system
Drive installed in your system. If
Diskette drive or hard
System Messages
Spelled the command
Installed. See
Processors. See
List of supported
Installed Is installed, run
Error Drive on Nvram jumper is After an Nvram jumper
See Using the System
Setup Program on
Processor cooling Ensure that Fan is faulty or the fan
Command
Assembly is not
Installed correctly Troubleshooting System Cooling
Insert a bootable
Shroud assembly are
Trying to boot from a Diskette or CD
Cable or connector See Troubleshooting
Installed on it If the problem persists
Hard drive does not Operating system or Have a bootable
Diskette
Diskette drive or your
Improperly configured Your System on
An attached device is See Troubleshooting
Ensure that all network
Detected Cards and connections
Faulty diskette drive
Disk reset
If the problem persists, see Getting Help on
Operation failed Diskette Drive on 116 or
Replace the faulty
Be faulty Can be ignored. If Memory has not been
Board might be Diagnostics. See Malfunctioning
Memory has been If memory has been
Dimm configuration Reinstall the memory
Has occurred Diagnostics. See
Installed memory
Is unsupported. Modules and, if
Alert Messages
Diagnostics Messages
Responding to Error Messages
Entering the System Setup Program
Right arrow You can also type the appropriate value Enter
Using the System Setup Program
Back to the option menu
Selected field
Exiting the System Setup Program
System Setup Options
Main Screen
Boot Sequence
Or DVD drive. See Sata Configuration Screen on
To the device indicates that the boot device is enabled
You to enable at least one of the devices
Main System Options OptionDescription
Memory Information Screen
CPU Information Screen
Sata Configuration Screen
Integrated Devices Screen
System Security Screen
Reporting Default is Enabled
System and Setup Password Features
Exit Screen
System Security Screen Option Description Chassis Intrusion
Using the System Password
Using the System Setup Program
Using the Setup Password
See Disabling a Forgotten Password on
Disabling a Forgotten Password
Using the System Setup Program
Recommended Tools
Installing System Components
Inside the System
Inside the System 101 Power supply
Closing the System
Opening the System
Opening and Closing the System Release tab
Front Drive Bezel
Replacing the Front Drive Bezel
Removing the Front Drive Bezel
Replacing an Insert on the Front Drive Bezel
Removing an Insert on the Front Drive Bezel
Inch drive
Removing and Inserting Blank Drive Inserts
Diskette Drive
Removing the Diskette Drive
Drive blank alignment screw
Diskette drive shoulder screw
Installing a Diskette Drive
Installing Diskette Drive Shoulder Screws
Connect the P7 power cable to the drive. See Figure
Sata power convert cable
Diskette drive ribbon cable
Cable clip
Removing an Optical or Tape Drive
Optical and Tape Drives
Optical drive shoulder screw
Optical drive Drive bay screw slots
Installing an Optical or Tape Drive
11. Installing Optical or Tape Drive Shoulder Screws
Scsi cable System board Installing System Components
Sata power cable Cable clip Sata optical disk cable
Hard Drive Installation Guidelines
Hard Drives
Removing a Hard Drive
Hard drive in primary hard drive bay
Installing a Hard Drive
15. Installing a Hard Drive in a Drive Bracket Hard drive
Page
Power cable to hard drive female
Removing an Expansion Card
Expansion Cards
18. Removing and Installing an Expansion Card Expansion card
Installing an Expansion Card
SAS Controller Expansion Card
SAS cable
Power cable Hard disk drive fan
Shroud
Retaining clip on top of heat sink fan shroud
Memory Module Upgrade Kits
Memory Module Installation Guidelines
Memory
512 MB None
Memory Configuration Guidelines Total Memory
Removing a Memory Module
Installing a Memory Module
Memory module socket ejectors
Removing the Processor
Microprocessor
Installing System Components
Captive screws
21. Installing and Removing the Heat Sink
Socket Processor
Replacing the Processor
Cooling Fans
Slide the fan toward the back panel and lift the fan out
Removing the Cooling Fans
Bracket mount
Replacing the Cooling Fans
Installing System Components
Heat sink fan
System Battery
Removing the System Battery
Installing the System Battery
Removing the Power Supply
Power Supply
Screws Cable clip Installing System Components
27. Removing the Power Supply Power supply release tab
Chassis Intrusion Switch
Installing the Power Supply
Removing the Chassis Intrusion Switch
Intrusion connector
Installing the Chassis Intrusion Switch
Removing the Bezel
Bezel Service Only Parts Procedure
Bezel Alignment tab
Replacing the Bezel
Removing the I/O Panel Assembly
Panel Assembly Service Only Parts Procedure
Holding tab on the chassis
Replacing the I/O Panel Assembly
Panel ribbon cable
Removing the System Board
System Board Service Only Parts Procedure
101
Installing the System Board
Installing System Components
Safety First-For You and Your System
Start-Up Routine
103
Troubleshooting the Video Subsystem
Troubleshooting External Connections
Monitor is not working properly Video memory is faulty
Problem
Troubleshooting the Keyboard
Troubleshooting the Mouse
105
Troubleshooting Serial I/O Problems
Troubleshooting a Serial I/O Device
Troubleshooting a USB Device
107
NIC cannot communicate with network
Troubleshooting a NIC
Troubleshooting a Wet System
Liquid spilled on the system Excessive humidity
109
System was dropped or damaged
Troubleshooting a Damaged System
111
Troubleshooting the System Battery
Power-supply fault indicator is blinking amber
Troubleshooting Power Supply
Troubleshooting System Cooling Problems
Troubleshooting a Fan
113
Troubleshooting System Memory
115
Error message indicates a diskette drive problem
Troubleshooting a Diskette Drive
117
Troubleshooting an Optical Drive
119
Troubleshooting an External Scsi Tape Drive
Troubleshooting a Hard Drive
121
122
Troubleshooting a SAS or SAS RAID Controller
123
Troubleshooting Expansion Cards
Troubleshooting Your System
125
Troubleshooting the Microprocessor
Troubleshooting Your System
Using Dell PowerEdge Diagnostics
System Diagnostics Features
127
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
Selecting Devices for Testing
Using the Custom Test Options
Selecting Diagnostics Options
129
Viewing Information and Results
Jumpers and Connectors
System Board Jumpers
131
132
133
System Board Connectors
134
32-bit, 33-MHz PCI
135
Disabling a Forgotten Password
136
Obtaining Assistance
137
Getting Help
Online Services
Support Service
Automated Order-Status Service
Product Information
139
Returning Items for Warranty Repair or Credit
Before You Call
140
141
Contacting Dell
Customer Service, Sales
142
Online Support Mail Address
143
144
145
Customer Service Fax
Online Support International Access
146
Code Technical Support
Status Service Transaction Sales Penang
Country Code Penang, Malaysia Customer Service Penang
147
Malaysia
148
149
150
151
152
153
154
155
156
157
158
159
Japan Dimension, Inspiron Technical Support Dell
160
Precision, OptiPlex, Latitude Technical Support outside
Dimension, PDA Electronics, Accessories Sales
City Code Customer Service
161
Code Computers only Country Code Technical Support
162
Customer Service, Sales Getting Help
Status Service Transaction Sales
163
Country Code Sales
164
Customer Service Relational Customer
Relational Sales
Fax Relational Sales Fax
165
Technical Support for XPS Computers only Customer Service
Code Country Code Technical Support
Business, Education,
Customer Service Switchboard
Service Home/Small Business
Fax Switchboard
166
Code Customer Service
Code Customer Service Phone
Customer Service Sales Getting Help
167
168
169
Customer Service Employee Purchase
170
Program EPP Support Technical Support Fax
171
172
Amperes AC Alternating current
173
Celsius
174
175
176
177
178
179
180
181
System diskette See bootable diskette
182
TCP/IP Transmission Control Protocol/Internet Protocol
183
184
Index
185
Dimm sockets
Error messages, 31 systems management
187
Post
189
Index