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Dell T105 Systems owner manual Troubleshooting Your System

Models: T105 Systems

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12Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

13Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 127.

If the problem persists, the system board is faulty. See "Getting Help" on page 137.

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Troubleshooting Your System

Image 126

Dell T105 Systems owner manual Troubleshooting Your System

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m March JN551 Contents Sata Configuration Screen Integrated Devices Screen Memory Information ScreenMicrosoft Windows Operating Hard Drive Installation GuidelinesRemoving a Memory Module Installing a Memory Module Removing the Cooling Fans Replacing the Cooling FansRemoving the System Board Removing the Power Supply Installing the Power SupplyInstalling the System Board 103113 Troubleshooting a Hard Drive 120108 119131 Disabling a Forgotten Password 135Automated Order-Status Service 139 133Glossary Index Contents Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators Steady amber a Bios failure System, the power is turned offLow power state Problem with the power supplyBack-Panel Features and Indicators USB connectors NIC connector Video connectorExpansion-card slots About Your System Connecting External Devices NIC Indicator CodesLink indicator NIC is disabled in the System Setup Power Supply IndicatorsNIC Indicator Codes Indicator Type Description Activity Off Network or the NIC is disabled in the SystemBios checksum failure Diagnostic LightsDiagnostic Indicator Codes Causes Information onlyDrive installed in your system. If Installed in your systemTroubleshooting Your System Diskette drive or hardSystem Messages Processors. See Installed. SeeSpelled the command List of supportedSee Using the System Error Drive on Nvram jumper is After an Nvram jumperInstalled Is installed, run Setup Program onAssembly is not CommandProcessor cooling Ensure that Fan is faulty or the fan Installed correctly Troubleshooting System CoolingTrying to boot from a Diskette or CD Shroud assembly areInsert a bootable Cable or connector See TroubleshootingDiskette Hard drive does not Operating system or Have a bootableInstalled on it If the problem persists Diskette drive or yourEnsure that all network An attached device is See TroubleshootingImproperly configured Your System on Detected Cards and connectionsIf the problem persists, see Getting Help on Disk resetFaulty diskette drive Operation failed Diskette Drive on 116 orBoard might be Diagnostics. See Malfunctioning Be faulty Can be ignored. If Memory has not beenReplace the faulty Memory has been If memory has beenInstalled memory Has occurred Diagnostics. SeeDimm configuration Reinstall the memory Is unsupported. Modules and, ifDiagnostics Messages Alert MessagesEntering the System Setup Program Responding to Error MessagesBack to the option menu Using the System Setup ProgramRight arrow You can also type the appropriate value Enter Selected fieldExiting the System Setup Program System Setup OptionsMain Screen To the device indicates that the boot device is enabled Or DVD drive. See Sata Configuration Screen onBoot Sequence You to enable at least one of the devicesMemory Information Screen Main System Options OptionDescriptionSata Configuration Screen CPU Information ScreenIntegrated Devices Screen System Security Screen Exit Screen System and Setup Password FeaturesReporting Default is Enabled System Security Screen Option Description Chassis IntrusionUsing the System Password Using the System Setup Program Using the Setup Password Disabling a Forgotten Password See Disabling a Forgotten Password onUsing the System Setup Program Installing System Components Recommended ToolsInside the System 101 Power supply Inside the SystemOpening the System Closing the SystemFront Drive Bezel Opening and Closing the System Release tabRemoving the Front Drive Bezel Replacing the Front Drive BezelRemoving an Insert on the Front Drive Bezel Replacing an Insert on the Front Drive BezelRemoving and Inserting Blank Drive Inserts Inch driveDiskette Drive Removing the Diskette DriveDrive blank alignment screw Diskette drive shoulder screw Installing a Diskette Drive Connect the P7 power cable to the drive. See Figure Installing Diskette Drive Shoulder ScrewsSata power convert cable Diskette drive ribbon cableCable clip Optical and Tape Drives Removing an Optical or Tape DriveOptical drive shoulder screw Optical drive Drive bay screw slots Installing an Optical or Tape Drive 11. Installing Optical or Tape Drive Shoulder Screws Scsi cable System board Installing System Components Sata power cable Cable clip Sata optical disk cable Hard Drive Installation Guidelines Hard DrivesRemoving a Hard Drive Hard drive in primary hard drive bay Installing a Hard Drive 15. Installing a Hard Drive in a Drive Bracket Hard drive Page Power cable to hard drive female Expansion Cards Removing an Expansion Card18. Removing and Installing an Expansion Card Expansion card Installing an Expansion Card SAS Controller Expansion Card Shroud Power cable Hard disk drive fanSAS cable Retaining clip on top of heat sink fan shroudMemory Module Upgrade Kits Memory Module Installation GuidelinesMemory Memory Configuration Guidelines Total Memory 512 MB NoneInstalling a Memory Module Removing a Memory ModuleMemory module socket ejectors Microprocessor Removing the ProcessorInstalling System Components 21. Installing and Removing the Heat Sink Captive screwsReplacing the Processor Socket ProcessorCooling Fans Removing the Cooling Fans Slide the fan toward the back panel and lift the fan outBracket mount Replacing the Cooling Fans Installing System Components System Battery Heat sink fanRemoving the System Battery Installing the System Battery Power Supply Removing the Power Supply27. Removing the Power Supply Power supply release tab Screws Cable clip Installing System ComponentsChassis Intrusion Switch Installing the Power SupplyRemoving the Chassis Intrusion Switch Installing the Chassis Intrusion Switch Intrusion connectorBezel Service Only Parts Procedure Removing the BezelReplacing the Bezel Bezel Alignment tabPanel Assembly Service Only Parts Procedure Removing the I/O Panel AssemblyReplacing the I/O Panel Assembly Holding tab on the chassisPanel ribbon cable System Board Service Only Parts Procedure Removing the System BoardInstalling the System Board 101Installing System Components Safety First-For You and Your System Start-Up Routine103 Monitor is not working properly Video memory is faulty Troubleshooting External ConnectionsTroubleshooting the Video Subsystem ProblemTroubleshooting the Keyboard Troubleshooting the Mouse105 Troubleshooting Serial I/O Problems Troubleshooting a Serial I/O Device Troubleshooting a USB Device107 Troubleshooting a NIC NIC cannot communicate with networkTroubleshooting a Wet System Liquid spilled on the system Excessive humidity109 Troubleshooting a Damaged System System was dropped or damagedTroubleshooting the System Battery 111Troubleshooting Power Supply Power-supply fault indicator is blinking amberTroubleshooting System Cooling Problems Troubleshooting a Fan113 Troubleshooting System Memory 115 Troubleshooting a Diskette Drive Error message indicates a diskette drive problem117 Troubleshooting an Optical Drive Troubleshooting an External Scsi Tape Drive 119Troubleshooting a Hard Drive 121 Troubleshooting a SAS or SAS RAID Controller 122Troubleshooting Expansion Cards 123Troubleshooting Your System Troubleshooting the Microprocessor 125Troubleshooting Your System Using Dell PowerEdge Diagnostics System Diagnostics Features127 When to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing 129Viewing Information and Results Jumpers and Connectors System Board Jumpers131 132 System Board Connectors 13332-bit, 33-MHz PCI 134Disabling a Forgotten Password 135136 Obtaining Assistance 137Getting Help Online Services Product Information Automated Order-Status ServiceSupport Service 139Returning Items for Warranty Repair or Credit Before You Call140 141 142 Customer Service, SalesContacting Dell Online Support Mail Address143 144 145 146 Online Support International AccessCustomer Service Fax Code Technical Support147 Country Code Penang, Malaysia Customer Service PenangStatus Service Transaction Sales Penang Malaysia148 149 150 151 152 153 154 155 156 157 158 159 Japan Dimension, Inspiron Technical Support Dell 160Precision, OptiPlex, Latitude Technical Support outside 161 City Code Customer ServiceDimension, PDA Electronics, Accessories Sales Code Computers only Country Code Technical Support162 163 Status Service Transaction SalesCustomer Service, Sales Getting Help Country Code SalesRelational Sales Customer Service Relational Customer164 Fax Relational Sales FaxCode Country Code Technical Support Technical Support for XPS Computers only Customer Service165 Business, Education,Fax Switchboard Service Home/Small BusinessCustomer Service Switchboard 166Customer Service Sales Getting Help Code Customer Service PhoneCode Customer Service 167168 169 Customer Service Employee Purchase 170Program EPP Support Technical Support Fax 171 172 173 Amperes AC Alternating current174 Celsius175 176 177 178 179 180 181 System diskette See bootable diskette 182TCP/IP Transmission Control Protocol/Internet Protocol 183 184 185 IndexError messages, 31 systems management Dimm sockets187 Post 189 Index