170, Customer Service Employee Purchase | Dell T105 Systems manual

	Country (City)	Service Type	Area Codes,
	International Access		Local Numbers, and
	Code Country Code		Toll-Free Numbers
	City Code		Web and E-mail Address

	Spain (Madrid)	Online Support	support.euro.dell.com
	International Access	Home and Small Business
	Code: 00	Technical Support	902 100 130
	Country Code: 34	Technical Support	902 100 130
	Country Code: 34	Customer Service	902 118 540
	City Code: 91	Customer Service	902 118 540
	City Code: 91	Sales	902 118 541
		Sales	902 118 541
		Switchboard	902 118 541
		Fax	902 118 539
		Corporate
		Technical Support	902 100 130
		Customer Service	902 115 236
		Switchboard	91 722 92 00
		Fax	91 722 95 83

	Suriname	Online Support	www.dell.com/sr
			la-techsupport@dell.com
		Technical Support,	toll-free: 156-866-686-9850
		Customer Service, Sales	or (512) 723-0010
			or (512) 723-0010

	Sweden (Upplands	Online Support	support.euro.dell.com
	Vasby)	Technical Support for XPS	77 134 03 40
		Technical Support for XPS	77 134 03 40
	International Access	computers only
	Code: 00	Technical Support	08 590 05 199
	Country Code: 46	Technical Support	08 590 05 199
	Country Code: 46	Relational Customer	08 590 05 642
	City Code: 8	Relational Customer	08 590 05 642
	City Code: 8	Service
		Service
		Home/Small Business	08 587 70 527
		Customer Service
		Employee Purchase	020 140 14 44
		Program (EPP) Support
		Technical Support Fax	08 590 05 594
		Sales	08 587 705 81

170

Getting Help

Image 170

Dell T105 Systems owner manual 170, Customer Service Employee Purchase, Program EPP Support Technical Support Fax

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m March JN551 Contents Sata Configuration Screen Integrated Devices Screen Memory Information Screen Microsoft Windows Operating Hard Drive Installation GuidelinesRemoving a Memory Module Installing a Memory Module Removing the Cooling Fans Replacing the Cooling Fans Removing the System Board Removing the Power Supply Installing the Power SupplyInstalling the System Board 103 113 Troubleshooting a Hard Drive 120108 119 131 Disabling a Forgotten Password 135Automated Order-Status Service 139 133 Glossary Index Contents Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators Steady amber a Bios failure System, the power is turned offLow power state Problem with the power supply Expansion-card slots About Your System Back-Panel Features and IndicatorsUSB connectors NIC connector Video connector Link indicator Connecting External DevicesNIC Indicator Codes NIC is disabled in the System Setup Power Supply IndicatorsNIC Indicator Codes Indicator Type Description Activity Off Network or the NIC is disabled in the System Bios checksum failure Diagnostic LightsDiagnostic Indicator Codes Causes Information only Drive installed in your system. If Installed in your systemTroubleshooting Your System Diskette drive or hard System Messages Processors. See Installed. SeeSpelled the command List of supported See Using the System Error Drive on Nvram jumper is After an Nvram jumperInstalled Is installed, run Setup Program on Assembly is not CommandProcessor cooling Ensure that Fan is faulty or the fan Installed correctly Troubleshooting System Cooling Trying to boot from a Diskette or CD Shroud assembly areInsert a bootable Cable or connector See Troubleshooting Diskette Hard drive does not Operating system or Have a bootableInstalled on it If the problem persists Diskette drive or your Ensure that all network An attached device is See TroubleshootingImproperly configured Your System on Detected Cards and connections If the problem persists, see Getting Help on Disk resetFaulty diskette drive Operation failed Diskette Drive on 116 or Board might be Diagnostics. See Malfunctioning Be faulty Can be ignored. If Memory has not beenReplace the faulty Memory has been If memory has been Installed memory Has occurred Diagnostics. SeeDimm configuration Reinstall the memory Is unsupported. Modules and, if Diagnostics Messages Alert Messages Entering the System Setup Program Responding to Error Messages Back to the option menu Using the System Setup ProgramRight arrow You can also type the appropriate value Enter Selected field Main Screen Exiting the System Setup ProgramSystem Setup Options To the device indicates that the boot device is enabled Or DVD drive. See Sata Configuration Screen onBoot Sequence You to enable at least one of the devices Memory Information Screen Main System Options OptionDescription Sata Configuration Screen CPU Information Screen Integrated Devices Screen System Security Screen Exit Screen System and Setup Password FeaturesReporting Default is Enabled System Security Screen Option Description Chassis Intrusion Using the System Password Using the System Setup Program Using the Setup Password Disabling a Forgotten Password See Disabling a Forgotten Password on Using the System Setup Program Installing System Components Recommended Tools Inside the System 101 Power supply Inside the System Opening the System Closing the System Front Drive Bezel Opening and Closing the System Release tab Removing the Front Drive Bezel Replacing the Front Drive Bezel Removing an Insert on the Front Drive Bezel Replacing an Insert on the Front Drive Bezel Removing and Inserting Blank Drive Inserts Inch drive Drive blank alignment screw Diskette DriveRemoving the Diskette Drive Diskette drive shoulder screw Installing a Diskette Drive Connect the P7 power cable to the drive. See Figure Installing Diskette Drive Shoulder Screws Cable clip Sata power convert cableDiskette drive ribbon cable Optical and Tape Drives Removing an Optical or Tape Drive Optical drive shoulder screw Optical drive Drive bay screw slots Installing an Optical or Tape Drive 11. Installing Optical or Tape Drive Shoulder Screws Scsi cable System board Installing System Components Sata power cable Cable clip Sata optical disk cable Removing a Hard Drive Hard Drive Installation GuidelinesHard Drives Hard drive in primary hard drive bay Installing a Hard Drive 15. Installing a Hard Drive in a Drive Bracket Hard drive Page Power cable to hard drive female Expansion Cards Removing an Expansion Card 18. Removing and Installing an Expansion Card Expansion card Installing an Expansion Card SAS Controller Expansion Card Shroud Power cable Hard disk drive fanSAS cable Retaining clip on top of heat sink fan shroud Memory Memory Module Upgrade KitsMemory Module Installation Guidelines Memory Configuration Guidelines Total Memory 512 MB None Installing a Memory Module Removing a Memory Module Memory module socket ejectors Microprocessor Removing the Processor Installing System Components 21. Installing and Removing the Heat Sink Captive screws Replacing the Processor Socket Processor Cooling Fans Removing the Cooling Fans Slide the fan toward the back panel and lift the fan out Bracket mount Replacing the Cooling Fans Installing System Components System Battery Heat sink fan Removing the System Battery Installing the System Battery Power Supply Removing the Power Supply 27. Removing the Power Supply Power supply release tab Screws Cable clip Installing System Components Removing the Chassis Intrusion Switch Chassis Intrusion SwitchInstalling the Power Supply Installing the Chassis Intrusion Switch Intrusion connector Bezel Service Only Parts Procedure Removing the Bezel Replacing the Bezel Bezel Alignment tab Panel Assembly Service Only Parts Procedure Removing the I/O Panel Assembly Replacing the I/O Panel Assembly Holding tab on the chassis Panel ribbon cable System Board Service Only Parts Procedure Removing the System Board Installing the System Board 101 Installing System Components 103 Safety First-For You and Your SystemStart-Up Routine Monitor is not working properly Video memory is faulty Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Problem 105 Troubleshooting the KeyboardTroubleshooting the Mouse Troubleshooting Serial I/O Problems 107 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device Troubleshooting a NIC NIC cannot communicate with network 109 Troubleshooting a Wet SystemLiquid spilled on the system Excessive humidity Troubleshooting a Damaged System System was dropped or damaged Troubleshooting the System Battery 111 Troubleshooting Power Supply Power-supply fault indicator is blinking amber 113 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 115 Troubleshooting a Diskette Drive Error message indicates a diskette drive problem 117 Troubleshooting an Optical Drive Troubleshooting an External Scsi Tape Drive 119 Troubleshooting a Hard Drive 121 Troubleshooting a SAS or SAS RAID Controller 122 Troubleshooting Expansion Cards 123 Troubleshooting Your System Troubleshooting the Microprocessor 125 Troubleshooting Your System 127 Using Dell PowerEdge DiagnosticsSystem Diagnostics Features System Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics Selecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing 129 Viewing Information and Results 131 Jumpers and ConnectorsSystem Board Jumpers 132 System Board Connectors 133 32-bit, 33-MHz PCI 134 Disabling a Forgotten Password 135 136 Getting Help Obtaining Assistance137 Online Services Product Information Automated Order-Status ServiceSupport Service 139 140 Returning Items for Warranty Repair or CreditBefore You Call 141 142 Customer Service, SalesContacting Dell Online Support Mail Address 143 144 145 146 Online Support International AccessCustomer Service Fax Code Technical Support 147 Country Code Penang, Malaysia Customer Service PenangStatus Service Transaction Sales Penang Malaysia 148 149 150 151 152 153 154 155 156 157 158 159 Precision, OptiPlex, Latitude Technical Support outside Japan Dimension, Inspiron Technical Support Dell160 161 City Code Customer ServiceDimension, PDA Electronics, Accessories Sales Code Computers only Country Code Technical Support 162 163 Status Service Transaction SalesCustomer Service, Sales Getting Help Country Code Sales Relational Sales Customer Service Relational Customer164 Fax Relational Sales Fax Code Country Code Technical Support Technical Support for XPS Computers only Customer Service165 Business, Education, Fax Switchboard Service Home/Small BusinessCustomer Service Switchboard 166 Customer Service Sales Getting Help Code Customer Service PhoneCode Customer Service 167 168 169 Program EPP Support Technical Support Fax Customer Service Employee Purchase170 171 172 173 Amperes AC Alternating current 174 Celsius 175 176 177 178 179 180 181 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette182 183 184 185 Index Error messages, 31 systems management Dimm sockets 187 Post 189 Index