Moxi Version 4.1 manual Media center troubleshooting, Audio and video problems

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Troubleshooting

This chapter contains troubleshooting information for basic issues related to your media center or Moxi Mate. If these tips do not resolve the issue, contact your service provider for further assistance.

Media center troubleshooting

This section addresses issues related to the media center.

Audio and video problems

The following procedures address connectivity and configuration issues between the cable drop, TV, and the media center.

No video displayed

1.Check the cabling between the media center and the TV to make sure it is connected correctly and securely.

2.Verify that the TV has the proper video settings (line 1, channel 3, S- Video, and so on).

3.Verify that the V-Chip in the TV is disabled. Instead, use the parental controls on the media center to control viewing. See Parental Controls on page 35 for more information.

Use the front panel controls to manually set the video resolution.

1.Simultaneously press the Live TV and OK buttons to display the cur- rent mode.

2.Use the channel up and down buttons to select the mode. The modes available are SD (for 480i), 480p, 720p, and 1080 (for 1080i).

Static on screen or poor picture quality

1.Make sure the media center and the TV are turned on.

2.Check that all cables are connected to the proper ports and are secure.

3.Verify that the TV is tuned to the correct video input.

TV audio and video out-of-sync

1.Make sure the audio outputs from the media center are connected directly to the audio output device and are not passed through any intermediate device.

2.Reset the media center by pressing and holding the reset button until the LED display begins to change (starting with 0000). Allow about five minutes for the system to start.

Cannot change TV channels

1.Check the cabling between the media center and the TV.

2.Begin recording and then try changing the channel.

3.Bypass the media center and verify that the TV displays video. If not, there is a problem with the signal.

4.Make sure the remote has fresh batteries.

5.Make sure the remote is programmed properly and is set to the proper device mode. (See Using and programming the remote on page 41 for more information.)

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Media Center User Guide

© 2006 by Digeo, Inc. All rights reserved.

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Contents Media center user guide Page By Digeo, Inc. All rights reserved Contents Moxi Mate information Moxi Mate illustrations Using a digital VCR to archive programsChoosing the connection Media center informationList of figures List of tables Introduction Introduction Powerful browsing and search toolsTake charge of your TV Watch and record in high-definitionOther great applications Extend the media center to a second TV Using this guideNext steps Introduction Navigating the Moxi Menu Learning about Moxi Using MoxiUsing the remote control Moxi remote control By Digeo, Inc. All rights reserved Navigating the Moxi Menu Using Change Time SlotUnderstanding the storage meter Learning about MoxiSoftware version and other details Searching by title or keyword Searching for showsRemembering your favorite channels Using the Moxi Flip BarSearching by category Live program Using the player barUnderstanding the program card icons and colors Recording showsUled recording see figure Finding a previously scheduled recording Recording optionsTimeslots All Recording seriesSetting the series priority Limiting headlines to one topic or item Using SuperTickerTo change the series priority Reading the whole story Using PhotosUploading photos Would you like to add new photos now? Viewing photosCreating a playlist for a photo album with PC Link Using Media PlayerDVD video resolutions Using JukeboxDVD copyrights To load music on your computer Loading musicPlaying music If you have a media center with a CD/DVD drivePlaying Moxi games Reading service messagesTo read the message Code Breaker Video Poker Next steps Changing settings Channel List Hdtv SetupSound Effects Setting Hdtv video resolution Setting standard TV video resolutionWidescreen To use Moxi to change the widescreen settingsAudio connection Preferred selection Audio OutputChoose one of the following Seconds Minutes Skip settingsSecondary Audio Closed CaptionCreating a PIN PC Link SetupCD Options Parental ControlsLocking channels or programs by rating Changing a PINPress OK on any locked program Turning off parental controlsIf you forget your PIN Controlling Pay Per View or On Demand purchasesTo learn how to use the Moxi Menu, see Using Moxi on Changing settings Using and programming the remote Multi-function buttons Functions of the Moxi remoteMoxi remote By Digeo, Inc. All rights reserved Programming with codes Programming the remoteProgramming by search Get the codes. See Moxi remote programming codes on Infrared emitterAdding additional recording space Connecting an external hard drive Using an external hard driveChoosing the connection Disconnecting an external hard driveRecovering corrupted programs Archiving simplifiedArchiving to a VCR or Dvcr Using a digital VCR to archive programsIeee 1394 connector types Adding additional recording space Enabling PC Link Connecting to the networkSystem requirements Connecting to the networkSetting up your computer To enable PC LinkInstalling Windows Media Player Using Windows Media PlayerAt the computer Using Windows Media ConnectTo install or upgrade Windows Media Connect Windows Media Connect is not available for Microsoft VistaLong Gone Before Daylight Playing shared music or photosEnabling PC Link Getting connected Ventilation requirements Before connectingMedia center illustrations Media center informationMoxi Mate illustrations Moxi Mate informationAvailable ports Connector shapes Cable type Description Pdif Install one of the following audio connections Connecting to the TV and receiverWired data connection Connecting to the home networkAdding components Wireless data connectionBy Digeo, Inc. All rights reserved Next steps Getting connected Troubleshooting Audio and video problems Media center troubleshootingThis section addresses issues related to the media center Remote or front panel control problems Moxi Mate troubleshootingPower problems Home network troubleshooting If that does not correct the problem, do the following Troubleshooting Moxi remote programming codes Use the codes in to program the remote for your TV TV CodesESA Moxi remote programming codes JBL MTC SSS TVS Use the codes in to program the remote for your audio device Audio device codesMoxi remote programming codes Audio device MCS RCA All DVRs were not created equal Specifications Moxi Mate specifications Media center specificationsNumerics GlossaryGlossary All DVRs were not created equal Glossary Index IndexMedia Player Moxi Flip Bar 13 Moxi Mate Illustrations Installing secondary compo- nentsRemote and front panel, 73 TV codes Media center100 Page All DVRs were not created equal
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