Troubleshooting
Audio and video problems
The following items address connectivity and configuration issues between the TV and the media center or Moxi Mate.
•Make sure the media center, Moxi Mate, and the TV to which the Moxi Mate is connected are plugged in and turned on.
•Make sure the TV connected to the media center or Moxi Mate is set to the correct channel (usually 3 or 4) or input setting, and that the sound is not muted.
•Check that the coaxial and composite cable connections to make sure they are secure.
•Check all splitters to ensure that they allow the 1 GHz signals used for Moxi Mate communications to pass through. Splitters may have “5 - 1000 Hz” written on them.
Home network troubleshooting
If you are having trouble connecting the media center to your home network, check the following:
•Connect the media center to the home network through the Ethernet
•Make sure DHCP is enabled in your router. Static IP addresses are not supported.
•When connecting the media center to your home IP network, a wired connection is best. Wired connections are not subject to the same interference as wireless connections.
•If you use a game adapter or ethernet bridge to connect wire- lessly, any 802.11b, g, or n product works but is susceptible to radio interference.
•Make sure the media center and any computers sharing photos or music with PC Link are on the same subnet. Their IP addresses are the same except for the last number (192.168.2.2 and 192.168.2.3, for example).
If all network devices seem to be working but you have problems get- ting Windows Media Connect to share media with your media center (your computer does not appear as an available server in the Moxi Menu), follow these steps.
1.
2.Click repair, and then wait for Windows to fix the problem.
74 | Media Center User Guide | © 2006 by Digeo, Inc. All rights reserved. |