Limited Warranty
Hughes Network Systems (HNS) provides the following limited equipment warranty on this equipment.
This limited warranty is in lieu of all other warranties, whether express, implied, or statutory, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. HNS shall not be liable for damages in excess of the purchase price of the product less reasonable amount for use and wear, or for any incidental, special, punitive, or consequential damages of any nature whatsoever, or for any delays, loss of use, time, profits, revenue or savings, any commercial loss, inconvenience, damage to buyer's or to other person's property, arising from the use or inability to use the product, or otherwise for any failure to perform.
HNS neither assumes nor authorizes any customer care center or any other person or entity to assume any other obligation or liability beyond that which is provided for in this limited warranty. No oral or written information or advice given by HNS, its dealers, distributors, agents or employees, shall create a warranty or in any way increase the scope of this warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations of implied warranties, so the above limitations or exclusions may not apply to Purchaser.
This Limited Warranty gives specific legal rights to Purchaser, and Purchaser also may have other rights which may vary from state to state.
Provisions
Your Hughes manufactured DIRECTV® Receiver, Satellite dish Antenna, and Remote Control are warranted against defects in materials and workmanship for parts and labor.
Part | ||||
| Satellite | Dish and | ||
| Receiver | Satellite |
| LNB(s) |
|
| Receiver | Remote |
|
|
|
| Control |
|
Warranty | 1 year parts, | 1 year parts, | 90 days | 1 year |
Period | 90 days | 90 days | parts | parts |
| labor | labor |
|
|
This limited warranty does not cover:
•a unit that has been modified
•damage from misuse, negligence, or accident
•any installation, or damages caused by installation
•shipments to HNS that are damaged in transit
•removal and reinstallation of equipment for repair
•loss of programming
•cost of shipping to HNS
•batteries or cables after installation
•acts of God
This limited warranty is not transferable and is valid only in the United States.
Service
If you have any questions or encounter any problems, you may contact your authorized HNS dealer or call our Customer Care Center, at
model and serial numbers handy. Space to note these numbers is provided inside the front cover of this manual. In the event of repair or replacement, you will need these numbers, along with your bill of sale.
Return Procedures
If your equipment requires repair or replacement, you can:
•contact your authorized HNS dealer or call our Customer Care Center to find the authorized service center nearest you.
OR
•choose the “replace after receipt” option, whereby you must ship HNS your defective equipment and, once your unit is received, a new or refurbished unit (at the sole discretion of HNS) will be shipped to you.
Packing Instructions for Equipment to be Returned
1.Call the Customer Care Center. The Customer Care technician will give you an RMA (Return Merchandise Authorization) and a mailing address for returning your unit.
2.If you are returning the digital satellite receiver, please keep your access card and return only the digital satellite receiver.
3.Pack the unit in the original box and packing material, if possible, or in other packaging that provides adequate protection for shipping. Include your name and address, the model number, the serial number, and a copy of the bill of sale.
4.Write: "Attention: RMA #" (the number given to you by the Customer Care technician) on the return shipping label.
5.Insure the shipment for the full replacement value.