What if my question isn’t listed here?

QCan I receive my local TV programs through my digital satellite receiver?

AThere are three ways to receive local programming:

•If you are in an area where local programming is available via satellite and have the proper satellite dish antenna, contact DIRECTV to arrange for

the necessary subscription package.

•Install a traditional antenna (i.e., roof mounted, attic mounted, rabbit ears).

•Arrange for basic or “lifeline” cable TV service from your local cable company.

If you select item 1 above, your local programming appears in the program guide like any other channel. For options 2 or 3, connect the local signal to

the IN FROM ANTENNA jack on the back of your digital satellite receiver. Use the INPUT key to switch between DIRECTV® programming and local programming provided on the OUT TO TV connector.

QI don’t see Caller ID information appear on screen when I receive a telephone call. What could be wrong?

AThere are several possible reasons. First, check that the satellite receiver is connected to an active telephone jack. Verify that the Caller ID feature is turned on (refer to page 26). Confirm that you subscribe to Caller ID service from your telephone company. Also check that your antenna is properly grounded as shown on page iv, as this can affect how the Caller ID feature works.

QIf I have questions about my satellite system or need to have it serviced, who should I call?

AFor issues regarding your equipment, contact Hughes Consumer Care Center directly at 1-800-274-8995, or if you prefer, call your dealer first. They are most familiar with your installation and needs. Also, they are likely to be local to you.

If you need assistance with your subscription, such as adding channels, contact DIRECTV at 1-800-531-5000.

QI think I set an event to record on my VCR, but when I played the tape back nothing was there. What could be wrong?

AThere are several possible reasons for this. First, check that the VCR was programmed correctly and left turned on and the input matches the output from your digital satellite receiver. Confirm that you were authorized to tape the chosen program.

QWhy do I need to connect the satellite receiver to a telephone line?

AThe telephone connection is used by the satellite receiver report purchase activity to DIRECTV.

QI picked up my telephone and it was making a hissing and squealing sound. Why?

AYour digital satellite receiver was reporting any pay per view activity that may have occurred. This rarely happens and only lasts for a minute or so.

QWhat if my question isn’t listed here?

ACall your dealer or Hughes Consumer Care Center at 1-800-274-8995. We will do our very best to answer your questions.

42 Questions & Answers