If You Need Help
Review this Guide.
Call the DISH Network Customer Service Center at
A Representative will assist you. The Representative will try to troubleshoot any problem you may be having. He or she also will check whether the switch is covered under this warranty.
If the Representative finds that you should return the switch, you will get a telephone number to call for a Return Authorization (RA) number. Before shipping any equipment to us, you must get a Return Authorization number from the Service Center.
You must package returned equipment properly. Follow the instructions that the Representative gives you. Write the RA number in large, clearly visible characters on the outside of the shipping box used to return the equipment. To avoid confusion and misunderstandings, we will return shipments without an RA number clearly visible on the outside of the box to you at your expense.
We will:
•Check the switch, including whether it is covered under the warranty.
•Replace any switch that we find is defective with a new or refurbished switch, if the defective switch is covered under the warranty. We will ship the replacement switch at our expense.
If a defective switch is not covered under the warranty, we will tell you. We may assess you a flat rate charge for a replacement switch, including shipping and insurance.
23