Message | Possible reason | What to do now |
|
|
|
|
|
|
|
You cannot purchase | You cannot buy this | You may be able to buy it later. |
|
|
this programme at the | programme now. |
|
|
|
moment. |
|
|
|
|
|
|
|
|
|
This programme has | The programme has | Check the listings to find out when it is next on. |
|
|
already started. | already started and you |
|
|
|
| cannot purchase it now. |
|
|
|
|
|
|
|
|
There is insufficient | There is not enough | Call the number shown on your screen so you can |
|
|
credit left on your | credit left on your Sky | order this programme. |
|
|
viewing card. Call | Viewing Card to buy |
|
|
|
your broadcaster for | this programme. |
|
|
|
assistance. |
|
|
|
|
|
|
|
|
|
There is insufficient | There is not enough | Call the number shown on your screen so you can |
|
|
space left on your | space on your Sky | order this programme. |
|
|
viewing card. Call | Viewing Card to store |
|
|
|
your broadcaster for | the information for this |
|
|
|
assistance. | programme. |
|
|
|
|
|
|
|
|
INCORRECT PIN. PIN | Your PIN has been | You will not be able to access anything that needs a |
|
|
is now blocked for 10 | entered incorrectly | PIN for 10 minutes. If you have forgotten your PIN, |
|
|
minutes. | three times in a row. | call your broadcaster’s helpdesk. For your |
|
|
|
| broadcaster’s helpdesk number, select the Telephone |
|
|
|
| Numbers option from the Services screen. |
|
|
|
|
|
|
|
No satellite signal is | Your Sky digibox is not | Check the cable from your satellite dish is correctly |
|
|
being received. | receiving a satellite | plugged into the back of your Sky digibox. Always turn |
|
|
| signal. | your Sky digibox off at the mains before plugging or |
|
|
|
| unplugging any other equipment. |
|
|
|
| If the problem continues, call your broadcaster’s |
|
|
|
| helpdesk. For your broadcaster’s helpdesk number, |
|
|
|
| select the Telephone Numbers option from the |
|
|
|
| Services screen. |
|
|
|
|
|
|
|
Ensure that an | Your Sky digibox is not | Check that the telephone lead between your Sky |
|
|
operating telephone | connected to an | digibox and the socket is properly plugged in. Always |
|
|
line is connected. | operating telephone | turn your Sky digibox off at the mains before plugging |
|
|
|
| |||
please ensure that an | line. | or unplugging any other equipment. |
| SOLVING |
|
|
| ||
To use the full range |
|
|
|
|
of interactive services |
|
|
|
|
operating telephone |
|
|
| PROBLEMS |
line is connected. |
|
|
| |
|
|
|
| |
|
|
|
|
|
No signal found. | Your Sky digibox was | Check the settings you entered were correct. |
|
|
| not able to find a signal |
|
|
|
| after you asked it to find |
|
|
|
| new channels. |
|
|
|
|
|
|
|
|
|
|
|
|
|
49