
IR Troubleshooting Guide
NOTE: Due to the many variables in a given installation, the troubleshooting countermeasures you will have to take may vary from job to job. Each installation is different due to the number of IR receivers in use, length of wire runs, type of wire, amount of ambient IR noise present, etc…. Therefore, your countermeasures for a particu lar job will range
from nothing at all, to any combination of the solutions listed below.
IR Receivers: Model #’s DL, HL, ML, and WL series
Symptom #1: DIM or NO Talk Back LED during IR Reception or reduced operational range
| Cause: | Solution | |
1. | Weak Batteries in Transmitting | Replace batteries. | |
Remote. | |||
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2. | Bad Emitter or no emitter | Test emitter and verify wiring. | |
| plugged into connecting block. |
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3. | Signal wire between IR | Recheck wiring. | |
Receiver and the Connecting | |||
| Block is open. |
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| Verify supply is a 12VDC regulated supply | |
4. | Power Supply not putting out | reading between 11.5 to 13VDC under load. | |
Should be using Power Supply Model | |||
proper voltage. | |||
|
| 781ERGPS (12VDC Regulated, 200mA) or | |
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| 782ERGPS (12VDC Regulated, 1.2A) | |
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| If you are using a passive connecting block, | |
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| such as a | |
| Output from the IR | working, try the amplified connecting block, | |
5. | receiver/connecting block is | model | |
connected to a high impedance | case jumpers supplied with the block on the | ||
| IR input jack on a component. | pins next to the emitter jack. This will provide | |
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| the | |
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| signal. | |
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| |
6. | IR Receiver is inoperable. | Replace Receiver. | |
| (XTRALINK Only) RF |
| |
| Amplifier is being used on | Need to use a Bypass Kit (model BYPASS94 | |
7. | same COAX Line anywhere | Kit) to route the IR control signals around the | |
| between the Coupler (CPL94) | amplifier(s). | |
| and Injector (INJ94). |
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Symptom #2: TB LED on IR Receiver (and/or Emitters) Dimly lit or flickering
| Cause: | Solution |
| Signal and ground wires are |
|
1. | reversed or shorted either at the | Recheck your wiring. |
| connecting block or IR receiver. |
|
2. | Defective emitter. | Replace Emitter |
| Relatively high levels of ambient | In this case use either a SUN filter |
| (SUNKIT), or any of our ‘Plasma/CFL | |
3. | noise. This can be due to any of | Friendly’ IR Receivers (DL85/95, HL85/95, |
| the following: Sunlight, florescent | ML85/95, WL85/95). These can also be |
| Lighting or Plasma Displays. | used in direct sunlight and in the presence |
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| of ‘tube style’ fluorescent lighting. |
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| EMI induced noise. This can be | Reposition IR Receiver and/or cabling |
| away from emitting device. You can also | |
| due to light dimmer controls or | place a 470Ohm resistor in parallel with |
4. | other radiating electronic devices | the IR Signal and GND connections on |
| (PC’s or any poorly shielded | the connecting block. This will also help |
| electronic device). | alleviate any stray capacitance in the |
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| cable. |
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| Use an 85 or 95 series Plasma 'Friendly' |
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| IR Receiver. If already using a 85 or 95 |
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| unit, please note the Plasma interference |
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| can be reflected off of any item it comes |
5. | Plasma Interference | into contact with within approx. 3ft. From |
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| the front of the display. Keeping this in |
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| mind, make sure that the IR receiver is |
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| free from any obstruction that might reflect |
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| back into the receiving eye. |
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