10. Appendix
10.5Error Message
Error message | Possible causes | What to do | |
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| The satellite dish is not pointing at the | Adjust dish alignment. | |
| satellite. | ||
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| Signal is too weak. | Connect a signal amplifier. | |
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| Satellite dish is too small. | Change to a larger dish. | |
No or bad signal |
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Problem with LNB. | Change the LNB. | ||
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| Adjust aerial. | |
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| Check the cable from the aerial. If you | |
| The aerial is not pointing properly. | cannot resolve the problem, you may | |
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| need to have your aerial and installation | |
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| tested by a professional. | |
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| The channel has a signal, but no audio | Confirm if the channel is currently on | |
| air. | ||
| or video is provided. | ||
| Remove the channel from the channel | ||
| The channel has not been deleted by | ||
| list and check for new transponder | ||
| broadcasting company. | ||
| details. | ||
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| The channel cannot be viewed with the | |
| The channel is for data broadcasting. | appropriate model that supports data | |
The channel is |
| channels. | |
scrambled or not | Smartcard is not plugged in. | Insert Smartcard. | |
available. | |||
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Wrong Smartcard is in use. | Insert the appropriate Smartcard for the | ||
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| channel(s) you wish to view. | ||
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| Smartcard is not plugged in correctly. | Reinsert Smartcard; ensure that it is | |
| inserted correctly. | ||
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| Contact your Smartcard retailer or | |
| Smartcard is damaged. | channel broadcaster for a Smartcard | |
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| replacement. | |
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Audio not | The channel has a video signal, but no | Press the audio button on your remote | |
control to confirm that the channel has | |||
available | audio is provided. | ||
audio options. | |||
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GB78
User’s Manual