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Further information
Troubleshooting guide
You will be able to solve most problems involving your player by referring to the troubleshooting
guide below.
Note: if you encounter difficulties, you can contact our
EN
You can contact THOMSON by dialling: 0871 712 1312 (For
The player does not work at all
•Switch the player off and remove the plug from the mains socket.Wait for two minutes, then plug it in again.
The player does not switch on
•Check the connections to the mains supply. Is the mains socket live? Check this by plugging in a table lamp. If necessary, check the plug fuse and the
The player switches itself off automatically
•The DVD player switches off automatically after 30 minutes if it is not running.To switch it on again, press the ON/STANDBY button on the front panel of the player.
The disc does not run
•In the case of
•Check the type of disc you want to play. Check that it is one in the list given on page 13, or that the format is one that is accepted by the player.
•The DVD player and discs are area coded. If the area code is different, the disc will not be recognised by the player.The code number for your area is 2.
Play starts, then stops immediately
•Is the disc clean or damaged (is it scratched or marked)?
•If the disc (or the player) has been stored in a cold atmosphere before being installed in a warmer room, condensation may have formed on the colder parts and interfered with the running. Immediately unplug the player and wait for the condensation to evaporate naturally.
The disc does not begin to play
•The level of the ratings limit on the disc may be in excess of the limit you set in the Rating Limits menu. Unlock the player and / or change the ratings limit setting in the menus.
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