Others
Before Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correction
Symptom | Cause | Correction | Page | |
No power. | • The power plug is disconnected. | • Connect the power plug securely into the | 16 | |
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| wall outlet. |
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The DVD video player turned off | • The automatic power off function turned the | • Press the PLAY button. | 25 | |
by itself. | unit off. |
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No picture or abnormal color | • The TV is not set to receive DVD signal | • Select the appropriate video input mode on | 24 | |
(pinkish, greenish, etc.). | output. | the TV so the picture from the DVD video | ||
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| player appears on the TV screen. |
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| • The video cable is not connected securely. | • Connect the video cable securely into the | 16,17 | |
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| appropriate jacks. |
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| • Mismatch setting between TV and this unit. | • Select the correct Video Output setting. | 54 | |
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| • Wrong connection. | • Check the connection. | 16,17 | |
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No sound. | • The equipment connected with the audio cable | • Select the correct input mode of the audio |
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| is not set to receive DVD signal output. | receiver so you can listen to the sound from | 24 | |
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| the DVD video player. | ||
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| • The audio cable is not connected securely. | • Connect the audio cable securely into the |
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| appropriate jacks. | ||
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| • The audio receiver or TV is turned off. | • Turn on the equipment connected with the | 24 | |
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| audio cable. | ||
| • The setting of output sound format is | • Select the proper audio setting. | 41,50,55 | |
| incorrect. |
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The playback picture has | • The disc is dirty. | • Eject the disc and clean it. | 9 | |
occasional distortion. |
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• It is in fast forward or fast reverse playback. | • Sometimes a small amount of picture |
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| distortion may appear. This is not a | - | |
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| malfunction. | ||
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Brightness is unstable or noises | • The effect of copy protection. | • Connect the DVD video player directly to the | 16 | |
are present in the playback |
| TV. Avoid connecting the DVD video player | ||
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pictures. |
| to a VCR or TV/VCR combination. |
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The DVD video player does not | • No disc is inserted. | • Insert a disc. | 24 | |
start playback. |
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• An unplayable disc is inserted. | • Insert a playable disc. (Check the disc type | 10 | ||
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| and color system.) |
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| • The disc is placed upside down. | • Place the disc with the playback side down. | 24 | |
| • The disc is not placed within the guide. | • Place the disc correctly inside the guide on | 24 | |
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| the disc tray. |
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| • The disc is dirty. | • Clean the disc. | 9 | |
| • The parental lock function is set. | • Cancel the parental lock function or change | 50,55 | |
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| the parental lock level. | ||
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Playback does not follow the | • It is in the mode of repeat playback, memory | • These operations may prevent a proper | - | |
course of the disc’s program. | playback, etc. | progress of the contents. | ||
Buttons do not work. | • Power supply fluctuations or other | • Press and hold the ON/STANDBY button on |
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| abnormalities such as static electricity may | the front panel for more than about 3 |
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| interrupt correct operations. | seconds. The DVD video player turns off. | - | |
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| Press the button again to turn it on. If the | ||
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| buttons still do not work, disconnect the |
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| power plug and insert it into the wall outlet |
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| again. |
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The remote control does not | • The remote control is not pointed at the | • Point the remote control at the remote | 14 | |
work properly. | remote sensor of the DVD video player. | sensor of the DVD video player. | ||
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| • The remote control is too far from the DVD | • Operate the remote control within about 7 m. | 14 | |
| video player. |
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| • The batteries in the remote control are | • Replace the batteries with new ones. | 14 | |
| exhausted. |
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