Manuals / Samsung / TV and Video / Professional LFD Displays

Samsung LH55WMHPTWC/CH Troubleshooting Guide, Problems and Solutions, Source window Hdmi issue

Models: LH55WMHPTWC/EN LH55WMHPTWC/XV LH55WMHPTWC/CH LH55WMHPTWC/XY

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Chapter 07

Troubleshooting Guide

"" Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

"" If the product is not turned on or off when you operate the buttons or motion sensor of the product, you can turn it on or off with the Samsung remote control or Samsung remote control application.

Problems and Solutions

Source window (HDMI) issue

	Blank spaces are found on all four sides of the screen when	The blank spaces found on the screen have nothing to do with the product.
	an HDMI cable is connected to the product and PC.
	an HDMI cable is connected to the product and PC.	Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem,

		adjust the screen size in the HDMI settings for the graphics card.

		If the graphics card settings menu does not have an option to adjust the screen size, update
		the graphics card driver to the latest version.
		(Please contact the graphics card or computer manufacturer for further details about how to
		adjust the screen settings.)

	The images on the screen look distorted.	Check the cable connection to the product.

	The screen is not clear. The screen is blurry.	Set the resolution and frequency to the recommended level.

	The screen appears unstable and shaky.	Check that the resolution and frequency of the PC and graphics card are set within a range
		compatible with the product. Then, change the screen settings if required by referring to
	There are shadows or ghost images left on the screen.	'Preset Timing Modes'.

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Samsung LH55WMHPTWC/CH, LH55WMHPTWC/EN manual Troubleshooting Guide, Problems and Solutions, Source window Hdmi issue

Contents

WM55H Table of contents Specifications Storage Before Using the ProductSafety Precautions Electricity and safety Insert the power plug all the way in so it is not loose Installation Operation Do not use humidifiers or stoves around the product Use the product at the recommended resolution and frequencyStore small accessories out of the reach of children Do not drop objects on the product or apply impact Cleaning the exterior and display Precautions for Use Checking the Components Preparations Pen holder Power buttonParts Parts Description Motion sensor Detects users motions to turn the product on or off Ports Description Ports Rotation Before Installing the Product Installation GuideInstallation on a Perpendicular Wall Installation on an Indented Wall Standard Screw Quantity Inches Installing the Wall MountInstalling the Wall Mount Wall Mount Kit Specifications Vesa Network Settings Wired Connecting to a networkConnecting to a Wired Network How to set up manually Automatic Open Network Settings WiredManual Open Network Settings Wired How to set up automatically Connecting to a Wireless Network Network Settings WirelessAutomatic Network Setup Wireless Manual Network Setup Wireless Use WPS How to set up using Use WPS Whats a Roll? WritingPortrait orientation Export Screen ElementsButtons Description Import Erasing Drawing / ErasingChanging pen thickness Changing the pen color Managing Rolls Deleting / Exporting rolls Opening rolls→ Open Number ViewerFocus Mirroring function Icons Description Import → Mobile Connecting to a Mobile Device Import → Laptop Connecting to a LaptopConnecting using a cable Connecting via the WiFi Display function Import → Network Drive Importing from a USB DeviceImporting from a Network Drive Import → USB Device name Source WindowMenu bar Export Send Sending EmailExport → Email Subject Setting up manually Installing Flip Printing SoftwareSetting up the printer Setting up automatically Copies Accessible PrinterColor Mode Export → Print Export → Network Drive Exporting to a USB DeviceExporting from a Network Drive Export → USB Pen Menu2nd 3rd Description Connect Edit Account Access NotificationNetwork Drive Add Account DST System USB Lock Advanced SettingsAuto Save & Auto Power Off Start Setup Picture Support Software UpdateUpdate Now Reset All Problems and Solutions Troubleshooting GuideSource window Hdmi issue Brightness and color do not look normal White does not really look whiteProduct will turn off automatically Screen display does not look normal Sound issue Use two pens, but they do not work well Touch function issuesIcons can be touched but the drawings cannot Is open DVI-HDMI cable is connected Other issueThere is no sound in Hdmi mode Product smells like plastic General SpecificationsModel Name Plug-and-Play Preset Timing Modes Page Not a product defect Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault Appendix Prevention of Afterimage Burn-in What is afterimage burn-in?Recommended prevention practices