Troubleshooting and Common Issues for LH55WMHPTWC Professional LFD Displays

Other issue

The product smells like plastic.	The plastic smell is normal and disappears over time.

Small particles are found on the edges of the product.	The particles are part of the product design. The product is not defective.

When I try to change the PC resolution, a message "The	The message "The defined resolution is not currently supported." appears if the input source
defined resolution is not currently supported." appears.	resolution exceeds the maximum resolution of the product.
	To resolve the issue, change the PC resolution to a resolution supported on the product.

There is no sound from the speakers in HDMI mode when a	DVI cables do not transmit sound data.
DVI-HDMI cable is connected.

HDMI Black Level is not functioning properly on an HDMI	This function is available only when a source device, such as a DVD player and STB, is
device with YCbCr output.	connected to the product via an HDMI (RGB signal) cable.

There is no sound in HDMI mode.	Displayed picture colors may not look normal. Video or sound may not be available. This can
	occur if a source device that only supports an older version of the HDMI standard is connected
	to the product.

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Samsung LH55WMHPTWC/CH Other issue, Product smells like plastic, DVI-HDMI cable is connected, Device with YCbCr output

Contents

WM55H Table of contents Specifications Storage Before Using the ProductSafety Precautions Electricity and safety Insert the power plug all the way in so it is not loose Installation Operation Do not use humidifiers or stoves around the product Use the product at the recommended resolution and frequencyStore small accessories out of the reach of children Do not drop objects on the product or apply impact Cleaning the exterior and display Precautions for Use Checking the Components Preparations Pen holder Power buttonParts Parts Description Motion sensor Detects users motions to turn the product on or off Ports Description Ports Rotation Before Installing the Product Installation GuideInstallation on a Perpendicular Wall Installation on an Indented Wall Standard Screw Quantity Inches Installing the Wall MountInstalling the Wall Mount Wall Mount Kit Specifications Vesa Connecting to a Wired Network Connecting to a networkNetwork Settings Wired How to set up manually Automatic Open Network Settings WiredManual Open Network Settings Wired How to set up automatically Automatic Network Setup Wireless Network Settings WirelessConnecting to a Wireless Network Manual Network Setup Wireless Use WPS How to set up using Use WPS Portrait orientation WritingWhats a Roll? Export Screen ElementsButtons Description Import Erasing Drawing / ErasingChanging pen thickness Changing the pen color Managing Rolls → Open Opening rollsDeleting / Exporting rolls Focus ViewerNumber Mirroring function Icons Description Import → Mobile Connecting to a Mobile Device Import → Laptop Connecting to a LaptopConnecting using a cable Connecting via the WiFi Display function Import → Network Drive Importing from a USB DeviceImporting from a Network Drive Import → USB Menu bar Source WindowDevice name Export Send Sending EmailExport → Email Subject Setting up manually Installing Flip Printing SoftwareSetting up the printer Setting up automatically Copies Accessible PrinterColor Mode Export → Print Export → Network Drive Exporting to a USB DeviceExporting from a Network Drive Export → USB 2nd 3rd Description MenuPen Connect Edit Account Access NotificationNetwork Drive Add Account DST System USB Lock Advanced SettingsAuto Save & Auto Power Off Start Setup Picture Support Software UpdateUpdate Now Reset All Source window Hdmi issue Troubleshooting GuideProblems and Solutions Brightness and color do not look normal White does not really look whiteProduct will turn off automatically Screen display does not look normal Sound issue Use two pens, but they do not work well Touch function issuesIcons can be touched but the drawings cannot Is open DVI-HDMI cable is connected Other issueThere is no sound in Hdmi mode Product smells like plastic Model Name SpecificationsGeneral Plug-and-Play Preset Timing Modes Page Not a product defect Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault Appendix Recommended prevention practices What is afterimage burn-in?Prevention of Afterimage Burn-in