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Appendix
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.
Safeguards | Important |
Problem | Solution | |
TV will not turn on | • | Make sure the power cord is plugged in, then press POWER. |
| • | The remote control batteries may be dead. Replace the batteries. |
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|
|
No picture, no sound | • | Check the antenna/cable connections. |
| • | This TV will not accept or display 480p or 720p progressive scan |
|
| signals or 1080i interlaced |
|
| ColorStream inputs. Switch the other device’s output to 480i interlaced |
|
| mode first (see page 9). |
|
|
|
No sound, picture OK | • | The sound may be muted. Press VOLUME. |
| • | The station may have broadcast difficulties. Try another channel. |
| • | The MTS feature may be in SAP mode. Press the MTS button on the |
|
| remote control until STEREO (or MONO) mode is active. |
|
|
|
Poor sound, picture OK | • | The station may have broadcast difficulties. Try another channel. |
| • | The MTS feature may be in SAP mode. Press the MTS button on the |
|
| remote control until STEREO (or MONO) mode is active. |
|
|
|
Poor picture, sound OK | • | Check the antenna connections. |
| • | The station may have broadcast difficulties. Try another channel. |
| • | Adjust the PICTURE menu. |
| • | This TV will not accept or display 480p or 720p progressive scan |
|
| signals or 1080i interlaced |
|
| ColorStream inputs. Switch the other device’s output to 480i interlaced |
|
| mode first (see page 9). |
|
|
|
Poor reception of broadcast channels | • | The station may have broadcast difficulties. Try another channel. |
| • | Check the antenna connections. |
| • | If you are using a VCR, make sure the TV/VCR button is set correctly. |
|
|
|
Cannot receive above channel 13 | • | Make sure the TV/CABLE feature in the SETUP menu is set to “CABLE” |
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|
Unable to select a certain channel | • | The channel may be blocked by the CH LOCK feature, or erased with |
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| the add/erase feature. |
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|
Cannot access signal input sources (Video1, | • | Check the VIDEO LOCK feature. |
Video2, Video3 and ColorStream) and/or |
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|
Channels 3 and 4 |
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|
Multiple images | • | The station may have broadcast difficulties. Try another channel. |
| • | Use a highly directional outdoor antenna. |
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|
Poor color or no color | • | The station may have broadcast difficulties. Try another channel. |
| • | Adjust the TINT and/or COLOR in the PICTURE menu. |
| • | If you change the direction of the TV while it is turned on, the picture |
|
| could suffer from color shading. If so, turn off the TV and allow it to cool |
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| for several hours before turning it on again. |
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|
Black box on screen | • | Repeatedly press CAP/TEXT to turn off the Closed Caption Text mode. |
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|
No stereo or SAP sound from a | • | Make sure the MTS feature is set properly. |
known MTS broadcast |
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|
The PIN code does not work | • | Change or reset your PIN code (pages 18 and 19). |
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|
The remote control does not operate | • | Make sure the TV/VCR/DVD/CABLE mode is set properly on the |
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| remote control. |
| • | Remove all obstructions between the remote control and the TV. |
| • | The remote control batteries may be dead. Replace the batteries. |
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| 29 |
ToshibaWelcome to
yourConnecting TV
Remote ControlUsing the
your TVSetting up
FeaturesUsing the TV ’s
Appendix
29 | 18/01/2005, 3:45 AM |