Toshiba 42hl167 manual Troubleshooting, General troubleshooting

Page 72

Chapter 8: Troubleshooting

General troubleshooting

Before calling a service technician, please check this chapter for a possible cause of the problem and some solutions you can try.

Black box on-screen

•The closed caption feature is set to one of the Text modes (T1, T2, T3, or T4). Set the closed caption feature to Off (- page 54).

TV stops responding to controls

•If the TV stops responding to the controls on the remote control or TV control panel and you cannot turn off the TV, press and hold the POWER button on the TV control panel for 5 or more seconds to reset the TV.

Other problems

•If your TV’s problem is not addressed in this Troubleshooting section or the recommended solution has not worked, use the Restore Factory Defaults procedure (- page 44).

TV will not turn on

•Make sure the power cord is plugged in, and then press p.

•The remote control batteries may be dead. Replace the batteries or try the control panel buttons.

Picture problems

General picture problems

•Check the antenna/cable connections (- Chapter 2).

•Press +on the remote control or TV and select a valid video input source (- page 46). If no device is connected to a particular input on the TV, no picture will display when you select that particular input source. For device connection details, see Chapter 2.

•Antenna reception may be poor. Use a highly directional outdoor antenna (if applicable).

•The station may have broadcast difficulties. Try another channel.

•Adjust the picture qualities (- page 53).

•If you are using a VCR, make sure Lon the remote control is set correctly (- page 24).

•Do not connect both a standard video cable and an S-video cable to the VIDEO 1 input at the same time (- page 15).

Noisy picture

•If you are watching an analog channel (off-air broadcast or Cable TV), you can set the CableClear®/DNR feature to AUTO to reduce visible interference in the TV picture (- page 68).

Video Input Selection problems

•If the Input Selection window does not appear when you press +on the remote control or TV, press +a second time, which will change to the next video input source and display the Input Selection window.

Cannot view external signals or channel 3 or 4

•If you cannot view signals from external devices connected to VIDEO 1, VIDEO 2, or ColorStream®, or from channels 3 or 4, make sure the Input Lock is set to Off (- page 61).

Poor color or no color

•The station may have broadcast difficulties. Try another channel.

•Adjust the Tint and/or Color (- page 53).

Poor composite or S-video picture

•If the TV is connected to an external A/V device (e.g., DVD player, video game system, set-top box, etc.) try using a ColorStream or HDMI video connection instead.

Picture and sound are out of sync

•As with all products that contain a digital display, in rare instances, when viewing certain content (e.g.. television broadcasts, video games, DVDs), you may notice that the sound and picture are slightly out of sync. This phenomenon can be caused by various factors including, without limitation, video processing within the TV, video processing in an attached gaming system, and video processing or different compression rates used by broadcasters in their programming. You may want to try one or more of the following suggestions, which may help to reduce the effect of this phenomenon:

–If the TV is connected to an A/V receiver that has a programmable audio delay feature, use this feature to help synchronize the sound to the picture.

–If you notice this phenomenon only on certain TV channels, please contact your local broadcast, cable, or satellite provider to inform them of this issue.

LED indications while in reboot from standby

•When you plug the power cord in, the yellow LED will blink until the TV enters standby mode, (plugged in but not powered on). This is normal and is not a sign of malfunction.

Sound problems

•Check the antenna/cable connections (- Chapter 2).

•The station may have broadcast difficulties. Try another channel.

•The sound may be muted. Press VOLUME.

•If you hear no sound, try setting the MTS feature to Stereo mode (- page 56).

•If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set to SAP mode (- page 56).

•If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode (- page 56).

Remote control problems

•Make sure the remote control is set to the correct device mode (- page 24).

•Remove all obstructions between the remote control and the TV.

•The remote control batteries may be dead. Replace the batteries (- page 23).

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Contents 42HL167 47HL167 Safety Precautions Dear CustomerImportant Safety Instructions Installation, Care, and ServiceAdditional Safety Precautions InstallationService CareTo Display your LCD TV using a Wall Bracket Choosing a location for your LCD TVTo Display your LCD TV on the included Pedestal Stand Removing the Pedestal StandPart Important notes about your LCD TVTrademark Information Contents Troubleshooting Features of your new TV IntroductionWelcome to Toshiba Introduction TV front and side panel controls and connections Green and Yellow LEDsHD1, ColorStream HD2, Hdmi 1, Hdmi 2, Hdmi 3, PC TV back panel connections ColorStream HD-1 and ColorStream HD-2Connecting your TV Overview of cable typesAbout the connection illustrations Connecting a VCR and antenna or Cable TV no Cable box To view the antenna or Cable signalYou will need To view the VCRConnecting a VCR with S-video and a cable box To view basic and premium Cable channelsCoaxial cables Video cable Standard audio cablesTo view antenna or Cable channels To view the DVD playerTo view the VCR or view and record antenna channels To record a TV program while watching a DVDTo connect the IR blaster cable To control the devicesIf you cannot locate the device’s infrared sensor Connecting a camcorder To view the camcorder videoSelect the Video 2 video input source on the TV Connecting an Hdmi or DVI device to the Hdmi input To connect an Hdmi device, you will needTo view the Hdmi device video To connect a DVI device, you will needCE-LINKconnection Before controlling the devicesThree Hdmi cables Connecting an audio system To control the audioConnecting a personal computer PC Format Resolution FrequencyTo connect a PC to the PC in terminal on the TV To connect a PC to the Hdmi terminal on the TVUsing the remote control Installing the remote control batteriesRemote control effective range To install the remote control batteriesLearning about the remote control TheaterWide 1/2/3, Full, 43 HD, and NativeRemote Control functional key chart Combo ReceiverSatellite DVD CH RTN Using the remote control to operate your other devices Device code setupMode Select Default device mode control before programming Mode Select Device mode control after programmingUsing the volume lock feature Operational feature resetTo unlock the remote control’s volume keys To reset the remote controlTVs Cable boxesSatellite receivers DVDs 3D LABDVD/VCR Combo VCRsKEC STS PVRs Cable/PVR ComboDBS/PVR Combo Audio AmpAudio Amp/Tuners SAEMenu layout and navigation Main menu layoutIcon Option Setup/Installation menu layout Setup menuInstallation Thinc menuNavigating the menu system VideoSetting up your TV To configure the ANT input sourceSelecting the menu language To select the menu languageProgramming channels automatically Manually adding and deleting channels in the channel memoryTo program channels automatically To add or delete channels in the channel memorySetting the Auto Input feature To reset Auto Input Labeling channelsTo turn off the Auto Input To assign channel labelsSetting the Hdmi audio mode To set the Hdmi audio modeTo remove channel labels To delete the custom labelViewing the digital signal meter Reset Factory DefaultsViewing the system status Selecting the Power-On Mode To cancel the resetTo set the Power-On Mode feature Highlight No and press TUsing the TV’s features Labeling the video input sourcesTo label the video input sources Press CABLE/SAT, DVD, or VCR/PVRTuning channels Tuning channels using Channel BrowserFavorites Browser Elements of the Channel Browser Adding and clearing channels and inputs in the History ListTuning to a specific channel programmed or unprogrammed Switching between two channels using Channel ReturnSwitching between two channels using SurfLock Selecting the picture size Natural picture sizeTheaterWide 1 picture size for 43 format programs TheaterWide 2 picture size for letter box programsTo set the scroll settings Full picture size for 169 480i, 480p source programs onlyUsing the Freeze feature Adjusting the picture Selecting the picture modeAdjusting the picture quality Using the closed caption mode Digital CC SettingsBase closed captions To view captions or textAdjusting the audio Using the Closed Caption button on the remote controlUsing the digital audio selector CC SelectorPress C or c to adjust the level Selecting stereo/SAP broadcastsTo listen to stereo sound MTS field, select StereoUsing the StableSound feature Using the Dolby Digital Dynamic Range Control featureUsing the Locks menu Entering the PIN codeIf you cannot remember your PIN code Changing your PIN codePress b to highlight Enable Rating Blocking Blocking TV programs and movies by rating V-ChipTo block and unblock TV programs and movies To download the additional rating system if availableBlocking channels To block channelsTo unblock individual channels Using the input lock feature Unlocking programs temporarilyUsing the GameTimer Using the control panel lock featureUsing the PC settings feature Setting the PC AudioTo adjust the PC settings To set the PC AudioSetting the sleep timer Using CE-LINKCE-LINK playback device HD DVD player, etc. control Volume and Mute controls of Audio Receiver To set the CE-LINK SetupOther CE-LINK functions Understanding the auto power off feature Understanding the last mode memory featureTo display TV status information using Recall To display TV status information using InfoUsing the TV’s advanced features Using the advanced picture settings featuresUsing dynamic contrast Using the static gamma featureSelecting the color temperature Using CableClear digital noise reductionTo select the color temperature To change the CableClear settingsUsing Mpeg noise reduction Using the ColorMaster featureUsing Color Palette Adjustment Using the Game Mode feature To reset ColorMaster to its factory settingsTo turn on Game Mode To turn off Game ModeUsing the advanced audio settings features Using the SRS WOW surround sound featureTo adjust the WOW settings Highlight Advanced Audio Settings and press TTroubleshooting General troubleshootingChannel tuning problems Closed caption problemsRating blocking V-Chip problems No CE-LINK operationLED Indication Condition Solution LED indicationsSpecifications Pin No Signal nameAppendix Limited United States Warranty For LCD Televisions 26 and LargerLimited Canadian Warranty For Toshiba Brand Flat Panel TelevisionsDisclaimer and Limitation of Remedy Appendix Index FreezePage 07-03
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