Toshiba 32AF14 Troubleshooting, Black box on screen, Poor color or no color, This TV displays

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Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.

Problem

Solution

TV will not turn on

• Make sure the power cord is plugged in, and then press POWER.

 

• If the TV is plugged into a surge suppressor or multiple outlet extension, make sure the

 

supressor/extension is plugged in and turned on.

 

• The remote control batteries may be dead. Replace the batteries (p. 13).

 

 

Picture problems

• Check all connections (pgs. 7–12).

 

• If using an antenna, the reception may be poor. Use a highly directional outdoor antenna.

 

• The current station may have broadcast difficulties. Try another channel.

 

• Press the TV/VIDEO button (on the remote control or TV front panel) to make sure the correct

 

signal source is selected (p. 21). If no device is connected to the inputs on the TV (pgs. 7–12),

 

no picture will display when you select that particular signal source.

 

• If you have a VCR connected, press the TV/VCR button on the remote control to make sure it is

 

set correctly (p. 17). Also, try turning off the VCR. Also, check VCR connections (pgs. 7–11).

 

• Make sure the remote control device switch is set to the correct position for the signal source

 

you are trying to view (p. 14).

 

• Make sure the TV/CABLE setting (in the SET UP menu) corresponds with your signal source

 

(TV antenna or cable) (p. 21).

 

• Adjust the PICTURE menu settings (pgs. 25–27).

 

• If you have two VCRs connected to your TV, do not connect the same VCR to the TV’s output

 

and input connections at the same time (p. 11).

 

• If you have both a DVD player (or satellite receiver) and a VCR connected, make sure both

 

are not connected to the same A/V IN terminals on the TV (p. 9).

 

• Do not connect a standard video cable and an S-video cable to VIDEO-1 on the TV back

 

(or VIDEO-3 on the TV front) at the same time (pgs. 7–12).

 

• The SVM feature can sometimes make the picture look artificial. If SVM is on, and you want the

 

video material you are watching to look more natural, try turning off the SVM feature (p. 26).

 

• Make sure the remote control device switch is set to the correct position (p. 14).

Black box on screen

• Set the CLOSED CAPTION feature to OFF (p. 28).

Poor color or no color

• The station may have broadcast difficulties. Try another channel.

 

• Adjust the TINT and/or COLOR in the PICTURE menu (p. 25).

 

• If you change the direction of the TV while the TV is on, the picture may suffer from color

 

shading. If so, turn off the TV and allow it to cool for about 30 minutes, and then turn on the TV

 

again. The picture should improve.

 

• When the ColorStream signal source is active, the VIDEO OUT terminal outputs a black-and-

 

white signal only. To receive a color VIDEO OUT signal, a standard video or S-video IN jack

 

must be used instead of the ColorStream connections (p. 21).

This TV displays

• This TV will not accept or display 480p or 720p progressive scan signals or 1080i interlaced

480i signals only

high-definition signals. If you connect a high-definition set-top receiver, 480p progressive scan

 

DVD player, or other similar device to the TV’s ColorStream inputs, you must switch the

 

device’s output to 480i interlaced mode first (p. 10).

 

 

Sound problems

• Check the antenna/cable connections (pgs. 7–12).

 

• The station may have broadcast difficulties. Try another channel.

 

• The sound may be muted. Press VOLUME.

 

• If you hear no sound, try setting the MTS feature to STR mode (p. 36).

 

• If you hear audio that seems “incorrect” for the program you are watching (such as music or a

 

foreign language), the SAP mode may be on. Set the MTS feature to STR mode (p. 36).

 

• Make sure the SPEAKERS function in the AUDIO menu is set correctly (p. 39).

 

• If you are not receiving a second audio program from a known SAP source, make sure the MTS

 

feature is set to SAP mode (p. 36).

Introduction

yourTV

Connecting

 

 

 

 

RemoteControl

Usingthe

 

 

 

 

yourTV

Settingup

 

 

 

 

Features

Usingthe TV’s

 

 

Appendix

Index

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Contents
32AF14 Dear Customer Safety PrecautionsInstallation Important Safety InstructionsSunlight or room lights reflect on the screen. Turn the TV ServiceCare Contents Exploring your new TV IntroductionWelcome to Toshiba Connecting a VCR Connecting your TVYou will need Two coaxial cables One set of standard A/V cablesConnecting a cable converter box and a VCR Connecting a cable converter boxTwo coaxial cables Three coaxial cables One set of standard A/V cablesConnecting a DVD player or satellite receiver and a VCR Connecting a DVD player with component video and a VCR Two coaxial cables Two sets of standard A/V cables Connecting two VCRsThis connection allows you to record dub/edit from VCR 1 to Connecting an audio system Connecting a camcorderOne set of standard A/V cables see notes at right One coaxial cable One pair of standard audio cablesInstalling the remote control batteries Using the remote controlPreparing the remote control for use Remote control Location of controls on TV and remote controlAccess channels programmed Into the TV’s memory only TV front panelCable converter box Remote control codesUsing the Remote Control Point the remote control Directly at the device To use your TV remote control to operate aPress x or to select or adjust a setting Setting up your TVLearning about the menu system Press y or z to select an itemProgramming channels into the channel memory Changing the on-screen display languageProgramming channels automatically To select an on-screen display languageAdding and erasing channels manually Changing channelsTo manually add or erase channels To change to the next programmed channelTo select the signal source Selecting the signal sourceOr z to highlight Image SHAPE. Then go to step Adjusting the Image Shape featureTo adjust the image shape Adjusting the channel settings Using the TV’s featuresSwitching between two channels Programming your favorite channelsTo erase a channel label Labeling channelsTo create a channel label Adjusting the picture quality Adjusting the pictureAdjusting the color temperature To adjust the picture qualityTo select the picture preference mode Selecting the picture preference modeTo turn on the SVM feature To turn off the SVM featureTo reset your picture and audio adjustments Resetting your picture adjustmentsTo use the closed caption feature Using the closed caption featureTo view captions To view textEntering the PIN code Using the V-CHIP parental control featureIf you forget your PIN code CodeTo disable unblock Mpaa rating blocking Using the SET Rating feature V-Chip controlFollow steps 1-5 above, but select N in to disable blocking Press y or z to highlight SET RATING, and thenTV and Youth TV ratings that can be blocked To disable unblock TV and Youth TV rating blockingTo use the SET Blocking Options feature Using the SET Blocking Options featureUnblocking programs temporarily Chip controlTo block a channel Using the Block Channel feature V-Chip controlTo unblock a channel Follow steps 1-8 above, but select Clear in stepFeatures Using the NEW PIN Code feature V-Chip controlUsing the MTS feature to select stereo/SAP broadcasts Adjusting the soundMuting the sound To listen to stereo soundAdjusting the sound quality Using the Surround sound featureTo turn on the Surround sound feature To turn off the surround sound featureUsing the High Definition Sound* feature Resetting your audio adjustmentsTo reset your audio and picture adjustments To turn on the BBE High Definition Sound featureTurning off the built-in speakers Using the StableSound featureViewing the Demo mode Setting the sleep timerUnderstanding the auto power off feature Understanding the last mode memory featureAppendix Specifications480i signals only TroubleshootingBlack box on screen Poor color or no colorBroadcasts Cannot see emergencyFor 27 FST Pure and All Larger Television Models Limited United States WarrantyFor 32 and Larger Television Models Limited Canada WarrantyIntroduction Page Index Resetting picture and audio adjustmentsToshiba America Consumer PRODUCTS, L.L.C