Problem | Remedy | 08 |
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No audio, or audio is distorted. • No audio is output during slow motion playback or when scanning discs other than Audio CDs and SACDs.
•Some DVD discs do not output digital audio: Switch your amplifier to the player’s analog outputs.
•Check that the disc is free from dust and dirt, and that it is not damaged (page 40).
•Check that all interconnects are firmly inserted.
•Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the cable for damage.
•Make sure the player’s output is not connected to the amplifier’s phono (turntable) inputs.
•Check your amplifier/receiver’s settings (volume, input function, speaker settings, etc.).
The analog audio is OK, but there appears to be no digital audio signal.
•Make sure that the Digital Out (page 32) is set to On.
•Check that the Dolby Digital Out, DTS Out and MPEG Out (page 32) are suitable for your amplifier/ receiver — check the instruction manual that came with your amplifier/receiver.
•SACDs and some
•Check that the PURE AUDIO indicator is not lit. If it is, press the PURE AUDIO button (See also Front panel on page 16).
Noticeable difference in DVD and CD | • This is due to differences in the audio format and is not a malfunction. |
volume. |
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Cannot play | • Make sure that Audio Output Mode (page 36) is set to 5.1 Channel. |
| • Check that the Dolby Digital Out, DTS Out and MPEG Out (page 32) are suitable for your amplifier/ |
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| outputs. |
| • Check that the settings in the Speaker Installation screen are correct (page 34). |
| • Check the audio options available from the disc menu. |
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Cannot listen to | • Make sure that Linear PCM Out (page 32) is set to Down Sample Off. |
audio through the digital output. | • As a |
| Down Sample Off, the player automatically outputs the audio at 48 kHz. This is not a malfunction. |
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Cannot output 192 kHz or 176.4 kHz | • The player does not output digital audio at these sampling rates. The digital output is automatically |
digital audio. | downsampled. |
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Cannot output 96 kHz or 88.2 kHz | • Check that Linear PCM Out (page 32) is set to Down Sample Off. |
digital audio. | • Some discs are digital copy protected and do not output high sampling rate digital audio. In this case |
| the output is automatically downsampled. |
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DTS audio signals are not output | • If this unit is connected to a |
from the DIGITAL AUDIO OUT | DTS Out (page 32) to DTS > PCM. If you do not do this, noise will be output when you play a DTS disc. |
(COAXIAL/OPTICAL). | • If this unit is connected to a |
| amplifier settings, and that the cable is properly connected. |
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Audio mix does not sound right or | • Make sure that Audio Output Mode (page 36) is set to 2 Channel if you’ve connected to the stereo |
sounds incomplete (for example, | inputs on your amplifier or TV. |
inaudible dialog). |
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Can’t hear effect of Virtual | • Virtual Surround does not work with SACD or |
Surround. | • The Virtual Surround effect is only output through the AUDIO OUT (2ch) analog audio outputs. |
| • Make sure that Audio Output Mode (page 36) is set to 5.1 Channel. |
| • The effectiveness of Virtual Surround varies with the disc. |
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The power automatically turns on. | • This unit’s power may be turned on when you control this unit from a connected TV. If you do not want |
| this unit to be turned on in this way, set this unit’s HDMI Control (page 34) to Off. |
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The power automatically turns off. | • This unit’s power may be turned off when you control this unit from a connected TV. If you do not want |
| this unit to be turned off in this way, set this unit’s HDMI Control (page 34) to Off. |
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Your TV and AV system | • The connected TV and AV system automatically may change inputs in response to this unit starting |
automatically change inputs. | playback or having the GUI screen (ex. Disc Navigator) displayed. If you do not want your TV and AV |
| system to change inputs in this way, set this unit HDMI Control (page 34) to Off. |
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