Onkyo DV-SP500 instruction manual Troubleshooting, Symptoms Causes Remedies Pages, DVD Player

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Troubleshooting

Check the following guide for the possible cause of a problem before contacting service. Refer also to the respective instruction manuals of the connected components and TV.

Symptoms	Causes		Remedies		Pages
The DVD Player doesn’t	•	The mains lead is disconnected.	•	Check the connection of the mains lead.	15
switch on.	•	The main power is set to OFF.	•	Turn on the main power.	15
	• There is external noise in the computer		• Switch off the main power, then switch it		–
		circuits of the DVD Player.		on again. If not recovered, disconnect the
				mains lead, then connect it again.
The disc tray comes back	•	The disc is not placed properly on the disc	•	Use the disc tray guide to align the disc.	19
out automatically, shortly		tray.
after the disc tray is closed.	•	The disc is dirty or warped.	•	Refer to ‘Notes on Discs’.	5
	•	Region number does not conform with	•	If the region number on the disc does not	4
		this unit.		match the number on the player, the disc
				cannot be used

The DVD Player does not start playback.

•No disc is inserted.

•An unplayable disc is inserted.

•The disc is placed upside down.

•The disc is not placed within the disc tray guide.

•The disc is dirty.

•The parental lock function is activated.

•	Insert a disc. (Check that “DVD,” “VCD,”	19
	or “CD” is lit in the DVD Player’s display.)
•	Check the playable discs.	5
•	Place the disc with the playback side	19
	down.
•	Place the disc within the proper guide on	19
	the disc tray.
•	Eject the disc and clean it.	6
•	Deactivate the parental lock function or	51-53
	change the parental lock level.

DVD Player

The playback picture is			•	The disc is dirty.	•	Eject the disc and clean it.	6
occasionally distorted.			• It is in fast forward or fast reverse		• Sometimes a small amount of picture		–
				playback.		distortion may appear. This is not a
						malfunction.
Brightness is unstable or			•	Copy protection is activated.	•	Connect the DVD Player directly to the	13
noise is visible on the						TV. Avoid connecting the DVD Player to
playback picture.						the TV through a VCR.
The picture from the DVD			•	The TV is not set to receive the output	•	Set the TV to the DVD Player’s input.	–
Player doesn’t appear on				signals from the DVD Player.
the TV screen.			•	The DVD Player is not properly	•	Check the connections to the DVD Player.	13
				connected.
Settings are canceled.			• When the power is turned off by power		• Before unplugging the power cord, press		–
				failure or by unplugging the power cord,		STANDBY/ON and check that “--OFF--”
				settings will be canceled.		disappears in the display.
Playback doesn’t follow the			•	The DVD Player is in repeat playback	•	Resume normal playback.	26-31
course of the disc’s				mode, memory playback mode, or
programs.				random playback mode, etc.
The buttons on the remote			•	Power supply fluctuations or other	•	Switch off the main power, then switch it	15
controller and DVD Player				abnormalities such as static electricity		on again. If not recovered, disconnect the
do not operate.				may interrupt correct operation.		mains lead, then connect it again.
		mark appears on	• The selected function does not operate		–		–
screen.				for that disc.
		mark appears on	• The operation is prohibited by the player.		–		–
	screen.
When making changes in			•	There is a Video CD, CD or MP3 loaded	•	The setting will be effective the next time	39
the Setup screen menus,				in the player and the setting that was		a DVD is loaded.
		is displayed.		changed only applies to DVD
				performance.
Some settings in the Setup			•	The [Setup Menu Mode] is set to [Basic].	•	Set the [Setup Menu Mode] to [Expert].	39
Menu do not appear.

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